Thomson Reuters

AI Product Trainer and Onboarding Specialist

29 April 2024
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Deadline date:
£74000 - £137000 / year

Job Description

We are seeking an AI Product Trainer and Onboarding Specialist to join our dynamic team.  This role is crucial for ensuring that our Legal customers experience a seamless and successful introduction to our AI products.  The AI Product Trainer and Onboarding Specialist will be the primary point of contact of new customers, guiding them through product setup, and ensuring that they understand how to utilize our technology to its fullest potential, in accordance with their specific legal use cases.

While the primary solutions the AI Product Trainer and Onboarding Specialist will work with are our drafting products, we are looking for candidates who are adaptable and willing to work with other solutions as new products release and business needs change.

About the Role

In this opportunity as an AI Product Trainer and Onboarding Specialist, you will:

  • Assist customers in optimizing their product setup for the quickest path to success

  • Understand customer goals and provide product information to best serve those goals

  • Drive product adoption and revenue retention through needs-based training and guidance

  • Design trainings targeted to the user workflow, suggesting best practices and additional use cases

  • Respond to incoming customer requests in a timely and effective manner

  • Stay up to date with product releases, use cases, and industry activity to ensure accurate and current guidance

  • Collaborate with internal teams to identify and address customer needs and challenges

  • Meet or exceed designated activity goals while driving revenue growth of assigned products

  • Work with the Customer Education team to set up automated outreach and create helpful collateral

  • Remain flexible and adaptable to changing priorities and product focus areas

About You

You’re a fit for the role of AI Product Trainer and Onboarding Specialist if your background includes: 

  • JD (Juris Doctorate) from accredited law school

  • Proven experience in customer-facing roles, preferably in the legal sector, such as legal practice, legal tech consulting or client education

  • Demonstrated ability to deliver effective product training and demonstrations

  • An interest in AI and legal technology and its applications in improving legal workflows

  • Credible, engaging presentation skills in delivery of training via remote training technology

  • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers

  • Proactively spot and correct any issues that could affect customer satisfaction or retention

  • Flexibility and adaptability to changing priorities and product focus areas

  • Excellent organizational and time management skills

  • Ability to work collaboratively with internal teams to drive customer success

  • Strong attention to detail and commitment to providing accurate and up-to-date guidance

  • Experienced using remote training technology including MS Teams

What’s in it For You? 

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: 

  • Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more 

  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing 

  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking. 

  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact 

  • Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The base compensation range for the role in any of those locations is $74,200 – $137,800. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close 05/26/2024.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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