Analyst, Data Operations – GCCA Remote

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What We’ll Bring:

Key Relationships
• Consumer Services Teams
• Client Management / Client Service Desk
• Operations Upload
Main Purpose of Role
The key task of this to is to analyse and rapidly correct small to medium data change requests. These requests will come from our consumers and clients.
Key Tasks & Accountabilities
• Fix consumer disputes
• Monitor & maintain the overall integrity of our bureau data.
• Sense check quality and accuracy of our data.
• Be able to provide small data extracts and reports to other areas of the business.
Performance Indicators
• Adherence to service level agreements.
• Monthly quality control assessments.
• Team KPIs
• Personal Development.
• Positive Team involvement.
• Annual team & individual goals.

What You’ll Bring:

Key Skills Required Essential:
• Good communication skills.
• Strong attention to detail.
• Proficient in using Microsoft Office. (Outlook, Excel, Word, PowerPoint)
• Familiar with SQL Server Management Studio environment.
• Comfortable working with large datasets.
• Ability to plan and organise workload with guidance.
• Ability to work effectively within a team environment.
• Ability to use own initiative.
• Ability to Problem Solve efficiently and effectively.
• Ability to follow procedures but the skills and motivation to improve them.
• Ability to multitask well.
Desirable:
• Data manipulation techniques.
• SQL/T-SQL queries of a simple to medium complexity.

Competencies:
• Compliance and Risk Management: Foundation Level
• Problem Solving and Decision Making: Foundation Level
• Collaborating for Success: Foundation Level
• Communicating with Impact: Foundation Level
• People: Developing Self and Others: Foundation Level
• Achieving Excellence: Foundation Level
• Client & Customer Service: Foundation Level
• Managing & Driving Change: Foundation Level
• Planning & Organising: Foundation Level
• Professional/Technical Expertise: Foundation Level

Impact You’ll Make:

Experience
Essential:
• Experience of personal time management in a fast-paced operational environment.
• Experience of working in a result driven environment.

Desirable:
• Previous experience working with consumer data.
• Previous experience within credit or finance industry.
Data Services Career Progression • Database Analyst – Senior Database Analyst – Team Leader

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

TransUnion Job Title

Analyst, Data Operations