APPLICATION TEAM TECHNICAL MANAGER

Position Information

Are you a customer service-oriented technology manager with a background in design, development, and production support of custom developed applications? The Department of Human Services (DHS) is seeking a hands-on, technical leader to provide day-to-day guidance, performance management, and mentoring for the Applications Development Team.

DHS has over 800 staff providing services to the community in programs for aging and disability, children and families, housing, public health, mental health, and substance abuse. This position is part of the Information Systems Bureau in DHS which is comprised of seventeen staff who manage many applications to support these programs. The Applications Development Team of six technical staff managed by this position holds primary responsibility for custom-built, complex applications that manage client and financial information including HIPAA compliance, key financial operations, reporting, and integration with various local, state, and federal systems. The Application Team Technical Manager will lead business requirements gathering and analysis, review systems architecture and design against business requirements and goals, and gain business partnership agreements to move forward.

Representative projects include:

• Modernization of the Purchase Of Services application for Virginia Department of Social Services programs;
• Updating state reporting for reimbursements of multi-million dollars annual public services for youth and their families at risk; and
• DHS departmental data warehouse redesign model for integrated services and interoperability.

Responsibilities include:

• Establishing and maintaining industry best practices for all areas of software development and support, assuring products delivered to the business are appropriately secure, usable, scalable, extensible, and reliable;
• Managing daily operations and support including providing prompt resolution of all user issues affecting production; (including critical processes with time sensitive deadlines);
• Overseeing software patches and upgrades, performance monitoring and tuning, documentation, integration with other systems, etc;
• Coordinating Windows OS, MS SQL, hardware and virtualized machine upgrades with the Department of Technology Services for all DHS related systems;
• Planning application change / enhancement requests to best meet DHS goals;
• Developing project plans that communicate objectives, deadlines, and costs to line of business, technical staff, and third parties (other IT support, vendors);
• Customizing commercial off the shelf (COTS) applications vary in size, scope, and complexity and primarily utilize Microsoft .NET and MS SQL Server technologies; and
• Engaging technologies and tools include MS SSIS, MS SSRS, Visual Studio, C#, PHP, HTML, Azure Cloud Based Platform, Artificial Intelligence (AI) tools, TortoiseSVN, GIT for source control and Agile Project Management Framework.

DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

Minimums:

• Bachelor’s degree in software engineering, computer science, information systems or related field; and
• Significant and progressively responsible experience managing large IT programs and coordinating or supervising the work of others. This experience includes serving as a technical practitioner (software and database development) in custom software development in a .NET and SQL Server environment, and experience translating functional requirements into technical options and implementations.

Substitution: Relevant work experience may substitute for the degree requirement on a year-for year basis.

Desirables: Preference may be given to candidates with the following:

• Functional experience in automating financial processes and systems.

Special Requirements

Applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator’s license from the applicant’s place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must provide or authorize Arlington County to obtain a copy of the applicant’s official state/district driving record. Any offer of employment may be contingent on a favorable review of the applicant’s driving record.

A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Must complete pre-hire federal background check and State of Virginia Central Registry check.

Additional Information

The salary listed is effective July 1, 2024.

Work hours: Monday – Friday with some flexibility and teleworking as agreed upon with the supervisor.

The official title for this position is IT Program Manager.

Your responses to the supplemental questionnaire are considered part of the selection process. Please do not enter “see resume” as a response to the questions. Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

#LI Hybrid

Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.

The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.

Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at 703-228-3559 (voice) or email [email protected].