Assistant Manager, Mobility Strategy and Operations (Data Analytics and Business Insight)

Company Description

Life at  Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles – the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to Know the Team

The Marketplace team focuses on balancing GrabCar and GrabTaxi’s multi-sided marketplaces. In short, we manage the balance between supply and demand for the Transport business. We work towards understanding the behavior of our customers – whether it’s our driver partners or our passengers – and using these insights to make business decisions to drive growth, efficiency, and profitability. On the supply side, our core work includes ownership of the supply operations, including allocating, incentivizing, and optimizing the driver pool – we are always looking for ways to improve driver behavior and performance. When it comes to demand, we work with demand generation (through new features and products as well as campaigns) and optimization (influencing passenger behavior through promos). You can also expect your scope to expand frequently beyond this and take on additional special projects.

Job Description

Get to Know the Role

In this role, you will be working closely with our driver and passenger-facing teams (Driver Operations and Marketing), among other stakeholders.

Your responsibilities will include:

• Data analysis: Identify, define and develop solutions to issues and problems that are not immediately evident in existing systems and processes in the  Transport business based on data-driven insights.
• Project management: you will be involved to  multiple projects to explore business issues/opportunities based on targeted areas for growth
• Team Collaboration: you will need to be able to communicate upwards and across different departments, providing updates and share inputs where necessary to balance trade-offs in the overall marketplace

The Day-to-Day Activities:

While you will be working on varied tasks and projects, some of these could include:

• Running supply and demand experiments to shape our customers’ behavior for the optimal balance in the marketplace
• Go on the ground to understand how our customers (rider partners and passengers) experience Grab’s services and address their pain points
• Work with the product teams to launch and localize new product features
• Data analysis (both qualitative and quantitative) / financial modeling on the performance of different business initiatives or proposals
• Business performance tracking: identifying key issues and coming up with strategies to address them

Qualifications

The Must-Haves:

• Bachelor’s degree in Economics, Finance, Statistics, Business Management, Industrial/Management Engineering, Data Science, or other related fields
• Able to work in a fast-paced environment with tight deadlines
• Good business acumen and a burning curiosity about data
• Quick learning agility and a strong sense of ownership
• Problem-solving and can-do attitude: must be willing to understand the root cause of problems; ability to work with a multidisciplinary team to propose creative solutions
• Ability to create business cases and models on special projects geared for business growth
• Adept at financial forecasting, budgeting, and pricing cause-and-effect simulation
• 1.5 to 3 years experience in project management, data analytics, business strategy or operations

The Nice-to-Haves:

• Experience working at/building a startup business preferred
• Proficiency in any analytics tool (Excel, SQL, Power BI, Python, R Studio) – however, hunger to learn is equally as important

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you’re never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life’s challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.