Assistant Manager, Quality Data Analytics

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you’re not just building a career – you’re building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Location

NHQ

Purpose

• Apply deep analytical skills to help Hyundai/Genesis Motor America identify and substantiate product quality and customer satisfaction improvements. This position’s insight will reduce time to actionable insight that ultimately helps the brand be the best in the industry. Positioned within the Product Quality Data Team, this role will prioritize Hyundai/Genesis branded work to further improve Hyundai/Genesis product quality in addition to increasing brand recognition in syndicated studies.

Major Responsibilities

• Develop sales/syndicated study forecasts for the Hyundai/Genesis brand. This will allow for better IQS, VDS, and CR forecasts.
• Create product quality dealer KPIs for Hyundai/Genesis dealers for targeting and segmentation.
• Analyze and discover insights from Hyundai/Genesis dealer service experience surveys.
• Create and maintain ad hoc analysis dashboards in PQMSv3.2 for the Hyundai/Genesis brand.
• Develop an analytical process for continually monitoring the Hyundai/Genesis brand’s Consumer Reports standing in Reliability, Owner Satisfaction, and Overall rankings.
• Apply deep analytical skills to blend, process, and explore complex datasets for the Product Quality department to aid in knowledge discovery, BI-reporting, and predictive modeling activities.
• Perform and manage root-cause analysis, survival analysis, time series forecasting and other analytical activities.
• Create and own the team’s DataMart(s) that drives a suite of Tableau dashboards for data discovery/exploration needs using SQL & Alteryx.
• Author new dashboards and maintain the existing suite of Tableau dashboards for the product quality team.

Major Responsibilities (continued)

• Build, maintain, and deliver a broad spectrum of reports to key personnel with a high degree of automation and adaptability in mind (formulaic and parameterized coding style).
• Utilize text mining tools (R, Python, Generative AI) for topic generation, sentiment analysis, and/or otherwise enrich existing datasets with generated features classification tasks.
• Deliver high quality ad-hoc data dumps, metrics, ranked lists, and insights on an as-needed basis in various formats.
• Innovate new ways of problem solving that draw from best practices and innovations from other industries.
• Maintain and transfer knowledge of emerging trends related to analytics, data management, statistical computing/machine learning, business intelligence, data visualization, etc.
• Mentor junior team members in their analytical toolset growth.

Authority

• This position requires a large amount of autonomy with regards to how analyses are conducted, deliverable due dates, and employee training/coaching. The position will aid in future hiring decisions and give input with regards to team member performance. Lastly, this position will be required to support and be responsible for analytical processes that take place outside of normal business hours.

Education

~ Must be a high school graduate~ Bachelor’s degree preferred

Related Experience

• Bachelor’s degree in a quantitative field such as business, math, social sciences, engineering, or computer science preferred.
• Five or more years of relevant experience in data and/or statistical analysis/reporting role.
• Automotive industry experience preferred but not required.
• One to two years of experience with Alteryx preferred.
• Prior experience with survey data a strong plus.
• One to two years of experience with Tableau desktop a plus.
• Prior experience in text analytics a plus.
• Business analyst certification a plus.

Skills/Knowledge

• Proficient in Microsoft Word, Advanced in Excel, PowerPoint.
• Strong written and oral communication skills.
• Must possess a strong analytical mindset.
• Possess the willingness to learn new tools/methodologies to solve current and anticipated issues.
• Able to recognize the needs of the end user and create reproducible solutions that answer those needs quickly and efficiently.
• Must be detail orientated with strong organizational and time management skills.
• Must possess a strong ability to document developed processes and best practices.
• Maintain a positive and “can-do” attitude and an unbreakable commitment to delivering high quality analysis.
• Strong technical skills in data wrangling and discovery.

Certification

• Alteryx, Tableau, or Python Data Science certification preferred, but not required.

Physical Requirements

Normal office dutiesAble to travel domesticallyTravel: 0% – 25%

Work Model

#LI-Hybrid (60% Onsite/40% Remote)

Affiliate

#Hyundai

Compensation

$69,300.00 – $99,000.00 Annual

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay – the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.