AVP, Business Intelligence & Insights

Job Description:

What You’ll Accomplish as AVP, Business Intelligence & Insights

The AVP for Business Intelligence & Insights is responsible for designing and developing Business Intelligence (BI) products as well as performing deep dive analysis around key datasets to identify opportunities in the business that drive actionable insights and enable smart decision-making across Collections and Recovery. BI solutions will include, but shall not necessarily be limited to: associate performance, site comparisons, operational performance, delinquency forecasting, and other areas as needs. The successful candidate must be intellectually curious, proactive, collaborative, driven, and communicative. The successful candidate will be key in furthering the use of Business Intelligence (BI) tools and products within the team.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

What You’ll Do:

​Champion Customers: Develop in depth data solutions that provide key business insights. Leverage data analytics to derive insights from customer behavior, customer experience and associate metrics to drive business actions

Relate and Inspire: Collaborate with process owners across different teams in Collections & Recovery on analytical projects. Incorporate new data elements, sources and channels to help promote efficient and effective strategies and customer contact preferences

Elevate Every Day: Execute projects under aggressive deadlines with limited guidance and direction from management.

Act as Owners: Prepare and deliver presentations summarizing findings and recommendations; demonstrate an ability to communicate the same in technical and layman terms.

• Support loss/cost and sizing estimations to enable prioritization and demonstrate business benefit

• Provide thought leadership, strategic and analytic support to the group through the utilization of data mining skills and business knowledge

•  Conduct ad-hoc analyses and reporting as needed.

• Develop process controls and produce documentation, as needed.

• Perform other duties and/or special projects as assigned

Experiences You’ll Need to Succeed:

• Bachelor’s degree and a minimum of 2 years of experience in business intelligence; in lieu of degree 4+ years experience in business intelligence

• 4+ years of query and reporting, online analytical processing, statistical analysis, forecasting, data mining, and data visualization.

• 2+ years of experience with Tableau.

• 4+ years of SQL experience.

• 2+ years of Agile development experience

• 4+ years with Microsoft Office.

Skills You Have That Will Delight Us:

• Capable and influential in delivering compelling BI solutions; capable of being proactive around the same and not just reactive.

• Ability to propose alternative data options; recommend, drive, and implement the most efficient solutions.

• 1+  experience with R and/or Python.

• Previous experience in retail finance or financial services; special consideration for domain knowledge of SYF Collections processes and procedures, especially outbound operations and inbound servicing, including the application landscape supporting said operations.

• 3+ years of demonstrated success in developing and delivering analytics solutions.

• Experience working with large amounts of data.

• Proven analytical and decision-making skills.

Grade/Level: 10

The salary range for this position is $95,000-$160,000 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology