Business Intelligence (BI) Analyst

Join the Pacsun Community

Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development.  Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community.

Learn more here: LinkedIn- Our Community

About the Job:

The Business Intelligence Analyst plays a pivotal role at Pacsun IT department, leveraging enterprise omni-channel and customer data to drive informed business decisions. Key responsibilities include data collection and analysis to uncover valuable insights, development and upkeep of BI dashboards and reports, identification of process optimization opportunities, collaboration with stakeholders to understand analytical needs, and provision of actionable recommendations based on data analysis. This position entails significant interaction with executives, stakeholders, and peers, demanding adaptability in a dynamic, fast-paced environment while maintaining professionalism and clarity.

A day in the life, what you’ll be doing:

• Provide business process analysis support on company-wide projects. Collaborate with executives, business stakeholders, and end users to understand business objectives, metrics, and requirements.
• Completely understand omni-channel retail business and operations, anticipate data needs, pursue efficient communication, and facilitate solution-seeking processes between business and IT.
• Articulate business requirement needs to IT leadership, BI team, IT cross-functional teams, and vendors. Create and maintain documentation.
• Respond to trouble tickets and provide day-to-day support. Drive improved user productivity through developing and implementing new business processes and systems solutions. Assist end-users in identifying and obtaining information needs from business systems.
• Collect and analyze data from various sources to identify trends, patterns, and correlations that will support business growth.
• Create and maintain data models, dashboards, visualizations, and reports to support data-driven decision-making.
• Create test plans and test scripts.
• Conduct data validation and quality checks, ensuring data integrity and accuracy.
• Manage user training and create user training guides.
• Identify opportunities for process improvements and optimization based on data insights.
• Research and respond to new initiatives and analytical needs.
• Be the change champion in AI Analytics, lead innovation, AI integration and co-create with AI technology providers.

What it takes to Join:

• Bachelor’s Degree in Data Science, Computer Science, Information Systems, or related technical field.
• Experience using MicroStrategy.
• Programming Language experience including SQL, Python, Java, and Linux Shell Scripts.
• Database experience including Snowflake, Sql Server, PostgreSQL, and MySQL.
• Understand IT project management, application development, implementation, testing.
• A minimum of two years of user experience with Retail, Inventory, Planning, Demand Forecast, Price Management, POS, eCommerce and Customer Data.
• Excellent analytic skills , with a focus on accuracy and attention to detail.
• Excellent oral and written communication skills.
• Excellent in creating clear, structured, and effective documentation.
• Ability to conduct meetings with business executives, partners and peers.
• Ability to be flexible to the rapidly changing needs of the department and company.
• Ability to work as a team member.
• Proficient using Microsoft Office products, including Visio, PowerPoint, and MS project. Advanced in Excel.

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Salary Range: $73,424 – $82,898

Pac Perks:

• HQ workforce of 60%+ people of color
• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job. 

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.