Content/Information Architect, Amazonian Experience & Technology

• 5+ years of program or project management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• 5+ years’ architecture experience in a structured, component content management system

Amazonian Experience & Technology (AET) is seeking a Content Architect to help lead a content transformation that will support dynamic search, personalization, large language models, and other generative AI models.

AET provides employee benefits, services, and technology for Amazon’s entire global workforce of over 1M people. Within this organization, the AET Content team supports the creation, publication, and maintenance of personalized, relevant, timely, accurate, clear, and discoverable employment content for our employees. To deliver on this mission, we are simplifying the information and data strategy by migrating and consolidating content from varied sources into a structured authoring environment that supports multi-channel publishing at scale. We need a content architect to align unstructured content with our content model and expand upon models as new content requires.

In this role, you will help define the future state of AET content management in partnership with Technology, Product Management, Development, UX Design, and Authoring teams. You will contribute to decisions about which content requires structure to support reuse and a consistent user experience. You will extend the content model and metadata schema to accommodate new content types, and support direct content migration from multiple sources. You will work with stakeholders to adapt the model to suit new content needs, channels, and audiences, including artificial intelligence. You will establish a continuous improvement cycle to respond to feedback related to using and consuming content. Beyond the initial content transformation, you will define, develop, and maintain tenets, standards, and repeatable processes to guide and govern the onboarding of new content sets into the model and the maintenance of the model itself.

The ideal candidate has a track record of driving content strategy reliant on content architecture and managing complex projects with multiple stakeholders and competing priorities. You will possess strong analytical and problem-solving skills and an ability to translate ambiguity and incomplete information into insights and bias for action. You will have a customer-obsessed and data-driven approach, a strong desire to learn and be curious, and a willingness to dive deep to get things done.

Key job responsibilities

• Serve as the owner and technical expert for building and enhancing AET content structures within multiple CMS.
• Develop and maintain standard operating procedures for migrating content from third-party to Amazon systems; advise product and service teams on their content migration strategy.
• Evaluate new content sets onboarding to the CMS, map content from its legacy state to the new system structure, and define new structures as needed.
• Determine whether structural expansion or enhancement is needed (either for onboarding teams or new needs of onboarded teams); design and build the necessary changes while preventing impact to live content.
• Test syncs between the CMS and legacy (migrating) platforms to ensure a smooth migration and accurate presentation of content.
• Establish and apply a content reuse strategy across AET products.
• Collaborate with technical teams to deliver and display content in user-facing channels.
• Modify content models for applied taxonomy tags.
• Partner with AET CS Science to optimize content migration projects using AI and ML.
• Partner with AET Learning to develop training materials for content authors about our content re-use philosophy and tactical training for how to create, modify, unpublish, and delete.
• Collaborate with UX to understand audience information needs and develop an accessible content model.
• Provide business requirements to the CMS development team when new functionality is needed.
• Evaluate content usage data and user feedback to inform continuous improvement to the content architecture.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

• Experience leading enterprise-level content architecture and/or strategy
• Experience migrating content between systems.
• Exceptional collaboration, communication, and writing skills.
• Ability to shift easily from high-level strategic thinking to detailed execution.
• Successful experience creating and maintaining working relationships across all levels and disciplines.
• A deep customer obsession and dedication to the user experience.
• A curious self-starter with a proven track record of diving into unknown territory and pushing your comfort zone.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.