CRM Data Specialist

We are people who want to make a difference.

Everything we do starts with people. It’s what makes us different from all other car companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference?

CRM Data Specialist

Mahwah,NJ

Be part of the change.

Nothing beats being part of positive change. We are on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of our operations. Right now, we have an exciting job opening for you in the U.S. Marketing Organization.

Volvo Cars has a fantastic opportunity in Marketing to serve as CRM Data Specialist, supporting our growth strategy and our aim to create value through marketing insights, analytics, and audience segmentations, while building increased automation, scaling, and predictive data-sharing capabilities, that all drive positive consumer experiences and increasing return on CRM and Media spends.

Job Summary:

You will play a vital role in driving the CRM and Data transformation of Volvo Cars USA. Collaborating closely with the CRM Analyst, CRM Manager, CRM US & Canada Regional Cluster Lead, as well as our Media Teams, while shaping and connecting consumer data & analytics across their journey from brand and product awareness, to shopping considerations, toward purchase conversions.

Primary Responsibilities:

• Support Data Analyst with increasing requests for local CRM and 1st Part-Data (“1PD”) reports, performance, analytics, insights, and audience builds.
• Work with US & Canada Direct CRM Engine Cluster Lead and Global Team in development of predictive customer models to be used in local CRM campaigns.
• Coordination of data transfer and ongoing refresh to second party partners for conquest and retention efforts, along with supporting evolving Identity Resolution opportunities.
• Build out 1PD audience segments for data extensions required for CRM campaigns.
• Assists CRM Data Miner in handling ongoing internal requests related to data management.
• Provides monthly, quarterly, and year-end summary of CRM activities to quantify level of effort and performance.
• Work with cross-functional teams in data-sharing and audience building. 

Key Competencies/Abilities:

• 2-4+ years’ experience in CRM, Marketing, Data and Analytics.
• Strong oral and written communication skills, including effective presentation skills.
• Ability to successfully manage multiple requests and balance competing priorities.
• Collaborator with a strong ability to work with cross-functional teams.
• Strong analytical skills and ability to leverage data to inform decision making.
• Highly organized and detail oriented (ability to QA and review for data accuracy).
• Ability to analyze and identify data solution opportunities and problems.
• Ability to generate creative analytics, insights, data, and audience ideas.
• University degree in business or relevant subject such as marketing, CRM, data.
• Excited to work in a hybrid role based in Mahwah, New Jersey.

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable, and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones, and the people around them.

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving, and electrification technologies of tomorrow.

Mahwah, NJ, US, 07430

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.