Data Analyst

Job Title

Data Analyst

Job Title

Data Analyst

Summary of the Role

The Ticketing, Payment and Pricing Data team is responsible within Amadeus to manage the customer setup related to Ticketing and Payment. Our team is handling around 25 products related to ticket issuance, Ancillary, methods of payment, Airline Agreements (Interline & GSA), Commissions, After sales functionalities, and Ticket Sales Reporting. We are a transversal team as we work with Amadeus Business Units on Airline Distribution, Airline IT, and Payments side. We are omni-channel as we are involved in GDS, NDC, and EAC flow as well.

The Data Analyst will be responsible for managing dataload activities. This includes monitoring the integration of pricing data from providers such as ATPCO and IATA, ensuring accurate and timely data uploads, maintaining data integrity, and performing regular data audits. The role involves monitoring the reception of files, applying corrective actions on data when needed, alerting on transmission issues, and coordinating corrective actions. The Data Analyst will analyze customer needs and manually load and/or update fares in the database

Additionally, the role involves to provide data expertise necessary for customer product activations, data updates in production, operational support to implementations, data monitoring, investigations of IR/PTRs, and solution findings through data correction, escalation, and follow-up.

In this role you will:

At the entry level: Data Maintenance & Data Management activities:

• Ensure correct & appropriate Data is received from Customers & Providers as defined by SLA
• Ensure total integrity of product-related Data according to products and customer segment
• Provide Quality Analysis , Quality Checks & monitoring on product Implementation project
• Support production by solving & monitoring data Problem (IRs/PTRs) respecting SLA

After recognized experience: Knowledge sharing and bringing value to customers

• Deliver content management training/workshop to Amadeus staff
• Ensure to optimize product usage by Customers through all means : recommendations, workshops..
• Review & improve processes & procedures to reach optimization and knowledge transfer

At a higher level of successful practices and knowledge sharing, the role involves leading and managing projects with full autonomy

• The responsibilities include delivering consultancies and services within their domain, reviewing and improving processes and procedures to achieve optimization and facilitate knowledge transfer.
• The role also involves providing consultancy to optimize customer operations through audits, recommendations, pre-sales actions, workshops, and training for appropriate audiences.
• Additionally, the role requires identifying, developing, and building new services to deliver to customers.
• The individual will plan and lead projects, ensuring they meet expected quality, timing, and budget.
• Continuous communication and development of their expertise recognition to customers and internal clients are also essential aspects of the role

About the ideal candidate

• Bachelor Degree preferred
• Minimum 3 years of experience on Ticketing support activities or travel industry positions related to GDS core business.
• Good understanding of airlines/GDS environment
• Knowledge on Amadeus products and solutions is a must, Incident management, Problem management, Service request management, Troubleshooting skills
• Experience in the travel/airline industry
• MS Office suite (Excel, Powerpoint, etc)
• Excellent command of the English language
• Excellent project management, presentation skills, customer support, and incident management
• Good analytical skills, must be detail oriented, and organize
• Amenable to work in BGC Taguig on a Hybrid work setup. Open to be assigned to do day shift or mid shift schedule

Application process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume.

Are you the one we are looking for? Apply now!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.