Data Analyst Customer Success

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate — and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production — a concept we call “liquid software.” Wouldn’t it be amazing if you could join us in our journey?

The Customer Success Operations team defines centralized work processes and tools used by our teams globally, in order to serve the Department and company Strategy and goals.

As a Customer Success Data Analyst at JFrog you will

Optimize Existing Dashboards:

• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
• Work closely with stakeholders and end users to identify, document and communicate business processes as they relate to any Customer Success systems including, but not only, Salesforce.
• Identify opportunities to standardize processes and system configuration.
• Collaborate with IS groups (IT, BI and more) to successfully manage cross-projects efficiently.

Reporting and Analysis:

• Prepare ad hoc analysis using various data sources to support Customer Success planning, and provide actionable leadership insights.
• Collaborate with key business stakeholders (CS Ops, BI & Salesforce, Sales Ops) to build repeatable reporting for key business metrics.

Operation Management: 

• Work with the Customer Success and the Applied Research teams to identify, plan and build business cases and roadmap for BI. 
• Be the Customer Success Operations focal point of contact: answer data-related questions and train teams on new dashboards and features
• Manage end-to-end projects: from the specifications definition to accompanying the deployment of the solution, including documenting the implementation

To be a Customer Success Data Analyst at JFrog you need…

• Bachelor’s degree in fields of business or management, information technology, engineering, or operations.
• 3-5 years of industry experience analyzing, defining and implementing solutions.
• High proficiency in SQL, Excel, and related tools is highly desired
• Proficiency in Tableau.
• Ability to disambiguate, structure, and simplify complex concepts and scenarios into “So What?” and “Now What?” insights to inform stakeholders.
• Excellent project management skills and ability to lead complex projects and rollouts.
• Excellent time management and can easily work in a multi-tasking arena with a strong “can do” and proactive approach. 
• Able to work and deliver independently and with a team.
• Capacity to prioritize between tasks.
• Excellent communication skills and ability to communicate at all levels of the organization.
• Creative, resourceful, detail-oriented, and highly organized.
• Ability to work successfully in a fast-paced, rapidly changing work environment.
• Experience with Customer Success metrics (e.g., feature adoption, churn) – Advantage