WTW
Data Analyst (TMO) – Health and Benefits Analyst (APAC)*
Job Description
To support the delivery of that strategy, you will:
- Undertake data (financial, membership, invoices) processing and analysis to support program design, using agreed upon tools, standards and techniques
- Design and distribute bid requests (RFP) to target carriers / vendors
- Collect, summarize and analyze proposal findings
- Prepare placement / renewal deliverables for clients
- Support the production of benefits plan design and reporting publications
- Manage queries / requests from the carriers/vendors/clients or members and escalate them when required
- Administrative onboarding of new clients and assistance to enrolment processes ensuring data is updated
- Process, project and transaction management
- Support policy renewal activities
- Collect, validate and clean benefits enrolment and eligibility data
- Support claims management
- Administrative input and maintenance of carrier/vendor invoices
- Collect, validate and clean benefits invoice data
- Analyse WTW data to ensure the correctness on carrier/ vendor invoice
- Monthly reconciliation of commissions and perform commission estimates
- Setting up client premium invoices
- Support audit processes
- Follow regulatory procedure as defined by originating country
- Support interactions between clients, WTW and insurance vendors
In addition to this direct client work, you will:
- Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
- Develop an awareness of the insurance carrier and vendor marketplace
- Understand and effectively articulate carrier / vendor specific strengths and weaknesses
- Maintain and cultivate strong carrier relationships to enhance WTW’s position in the marketplace
- Receive training from experienced consultants and assist to review client needs
- Comply with internal excellence and compliance requirements
- Contribute to the development of new intellectual capital
- Bachelor’s degree (preferably in a program with heavy emphasis on mathematics or business) or
- Well organized and detail oriented
- Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
- Proven ability to identify and resolve complex issues
- Strong client service orientation and ability to respond to all communications effectively and in a timely manner
- Proficient in English, with excellent written and verbal communication skills
Attitude and Behavior
- Self-starter attitude with ability to establish priorities, work independently and with limited supervision
- Ability to ask the right questions and seek help where appropriate
- Sense of accountability; owning one’s work and taking pride in it
- Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
Technical Skills and Experience
- Strong analytical, creative and integrative skills
- Experience with data entry, validation and manipulation
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint
- Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose
WTW is an Equal Opportunity Employer