WTW

Data Analyst (TMO) – Health and Benefits Analyst (APAC)*

17 April 2024
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Deadline date:
£65000 - £108000 / year

Job Description

To support the delivery of that strategy, you will:

  • Undertake data (financial, membership, invoices) processing and analysis to support program design, using agreed upon tools, standards and techniques
  • Design and distribute bid requests (RFP) to target carriers / vendors 
  • Collect, summarize and analyze proposal findings
  • Prepare placement / renewal deliverables for clients 
  • Support the production of benefits plan design and reporting publications
  • Manage queries / requests from the carriers/vendors/clients or members and escalate them when required
  • Administrative onboarding of new clients and assistance to enrolment processes ensuring data is updated
  • Process, project and transaction management
  • Support policy renewal activities
  • Collect, validate and clean benefits enrolment and eligibility data
  • Support claims management 
  • Administrative input and maintenance of carrier/vendor invoices 
  • Collect, validate and clean benefits invoice data 
  • Analyse WTW data to ensure the correctness on carrier/ vendor invoice
  • Monthly reconciliation of commissions and perform commission estimates
  • Setting up client premium invoices
  • Support audit processes
  • Follow regulatory procedure as defined by originating country 
  • Support interactions between clients, WTW and insurance vendors

In addition to this direct client work, you will:

  • Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
  • Develop an awareness of the insurance carrier and vendor marketplace 
  • Understand and effectively articulate carrier / vendor specific strengths and weaknesses 
  • Maintain and cultivate strong carrier relationships to enhance WTW’s position in the marketplace 
  • Receive training from experienced consultants and assist to review client needs 
  • Comply with internal excellence and compliance requirements 
  • Contribute to the development of new intellectual capital
  • Bachelor’s degree (preferably in a program with heavy emphasis on mathematics or business) or 
  • Well organized and detail oriented
  • Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
  • Proven ability to identify and resolve complex issues
  • Strong client service orientation and ability to respond to all communications effectively and in a timely manner
  • Proficient in English, with excellent written and verbal communication skills

Attitude and Behavior

  • Self-starter attitude with ability to establish priorities, work independently and with limited supervision
  • Ability to ask the right questions and seek help where appropriate
  • Sense of accountability; owning one’s work and taking pride in it
  • Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate 

Technical Skills and Experience

  • Strong analytical, creative and integrative skills
  • Experience with data entry, validation and manipulation 
  • Excellent Microsoft Office skills, particularly in Excel and PowerPoint
  • Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose 

WTW is an Equal Opportunity Employer