Data Management Agent, UK

At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups, and dispense clinical trial drugs and supplies using web apps.  We’re supporting life-altering research, one project at a time. 

Is your career in its prime? It could be!

YPrime’s Data Management team is looking for a Data Management Agent. You’ll be based in our Sandwich, England office. At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups and dispense clinical trial drugs and supplies using web apps. We’re supporting life-altering research, one project at a time.

Does our mission sound like something you can get behind? If so, here’s what we need from you:

• Proficient in MS Office applications
• Thrives in a fast paced environment
• An analytical thinker who is energized by delving into complex problems
• An ability to learn new technologies and platforms
• Strong written and verbal communication skills

Have these things too? Even better!

• Bachelors degree in related field preferred
• Database querying experience preferred

Here are some more details about the job:

• You’ll efficiently and accurately enter and validate Paper Entry Assessments within agreed Service Level Agreements (SLAs)
• You’ll resolve simple Data Clarification Forms (DCF) requests and communicate resolution back to system user within agreed SLAs 
• You’ll escalate system DCF issues to appropriate team members when necessary for resolution
• You’ll provide input on current support processes and suggest improvements
• You’ll operate in compliance of all YPrime SOP’s and WIs 
• You’ll maintain a fastidious attention to detail while being aware of any downstream implications of data changes, consulting others where necessary
• You’ll work collaboratively with other Customer Experience and Data Science Departments to assist in delivering resolutions to the customer end user
• You’ll perform other duties as required

What are the Prime Perks?

• Generous paid time off
• Comprehensive benefits package largely subsidized by YPrime
• 401(K) with company match
• Flexible working arrangements with an emphasis on work/life balance
• Friendly, smart, passionate, and hardworking coworkers
• Opportunities for professional growth and advancement