Data Operations Analyst

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Full Time Data Operations Analyst

The Data Operations Analyst at Genesys is tasked with creating and maintaining the data for our products. Whether it’s in-house data annotation, ensuring the integrity of our data or assessing transcription quality, you will need to scope the effort, organize it, manage it, and do all of it in close collaboration with our research team.  

Members of this team work closely with our research team to create and curate the data that feeds our products.  

Responsibilities  

• Annotating text data  
• Work with the different teams to accomplish data collection, production, and maintenance tasks  
• Inform data flaws and needs to help monitor and maintain quality  
• Research and explore various data sources upon request  
• Work with a team of research engineers to support their data requirements  

Requirements  

• Language skills: English speaker or knowledge of English at a very high fluency level. Additional languages are a significant plus.  

• Strong attention to detail and robust analytical skills  

• Comfortable and confident in a computerized environment  

Desirable:

• Familiar with version control is a plus  

• 2+ years of industry experience in a data-rich environment is a plus  

• Previous Customer service /Contact center work experience 

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.