Director, Data Analytics

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Data Analysts bring together product expertise and advanced analytics skills to enable product teams to identify improvement opportunities that translate into new features and experiments.  In this role, you’ll combine research, data science, data storytelling and experimental design (i.e A/B Testing) to create product insights that contribute to the product team’s decision making process.

Dialpad’s Product Analytics team plays an essential role in increasing awareness of the product features and user behavior that correlate with product adoption, product stickiness and trial conversions. This team collaborates closely with data engineers, product managers, product engineers, product designers, business leaders and marketing to constantly evolve Dialpad’s products.

Your role

The Director of Analytics has a primary responsibility of leading the data analytics and data warehousing departments, overseeing all activities and ensuring alignment with the business’s vision and objectives. The Director of Analytics aligns and directs the management, development, and integration of data analytics and business intelligence necessary for supporting the mission, vision strategies, objectives, and goals of business.

This is the most prominent role of the Director Analytics and in this position this person oversees and monitors all activities of the data analytics and data warehousing departments and personnel. The Director of Analytics provides thought leadership and acts as a subject matter expert in the designing and recommending of appropriate analytical approaches and methodology in addressing key issues within the business. The Director of Analytics leads the data analytics and data warehousing teams in research, development, and implementation of appropriate data systems (with best practices) that lead to improved business performance and achievement of overall business goals.

The Director of Analytics is also responsible for driving departmental culture and promoting data-driven decision-making, consumer-driven analytics, marketing, and investment planning across the business. The Director of Analytics additionally builds a profile of data and analytics by providing clear data and analytics stories and spreading them across the business. 

This position reports to our SVP, FP&A, Treasury, and Data  and has the opportunity to be based in our Buenos Aires or US Offices.

What you’ll do 

• Lead and manage a team of data analysts, providing guidance, direction, and support in their day-to-day activities.
• Develop and implement a comprehensive analytics strategy to support the organization’s business objectives.
• Collect and analyze data from various sources, including internal systems, third-party tools, and market research, to identify trends, patterns, and opportunities.
• Collaborate with cross-functional teams to define key performance indicators (KPIs) and develop dashboards and reports to track and measure performance against these metrics.
• Provide actionable insights and recommendations to stakeholders based on data analysis, helping them make informed decisions and drive business growth.
• Stay updated with the latest industry trends and advancements in analytics tools and technologies, and evaluate their potential to improve our data analysis capabilities.
• Drive data governance initiatives by establishing data quality standards, ensuring data accuracy, and implementing data security measures.
• Collaborate with IT teams to ensure data infrastructure, systems, and tools are optimized to support efficient data collection, storage, and analysis.
• Effectively communicate complex analytical findings and insights to both technical and non-technical stakeholders through presentations, reports, and visualizations.
• Foster a culture of data-driven decision making within the organization, promoting the use of analytics to drive continuous improvement and innovation.

Skills you’ll bring

• Bachelor’s degree in a relevant field such as Mathematics, Statistics, Economics, or Computer Science. A Master’s degree is preferred.
• Minimum of 7 years of experience in analytics or a related field, with at least 5 years in a leadership or managerial role.
• Ability to effectively deliver and present  impactful insights and recommendations based on data analysis.
• Demonstrated experience in developing and implementing analytics strategies in a corporate environment.
• Strong understanding of and implementation of data governance principles and practices.
• Familiarity with data visualization best practices and tools.
• Experience working with large datasets and using statistical analysis techniques.
• Certification in relevant analytics tools or methodologies is a plus.
• Enjoy both team management and technical leadership
• Strong organizational skills and planning prowess, with excellent attention to detail.
• Growth mindset: Seek out learning opportunities for yourself and your team members
• Effective communication skills

Dialpad Benefits and Perks

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and Equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range$210,100—$259,567 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.