Head of Engineering – Data and Insight

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Key accountabilities

• Be accountable for the architecture, design and delivery and build the best in class Media Data product that provides all round insights to the retail media – from audience and customer insights to inventory, campaign through serve.
• Build secured scalable platform to deliver the product vision across Media Analytics, Experimentation and Optimization, Science engine, Data Science Apps, Insights and Media planning tools, Yield Optimization, Measurement platform and related capabilities.
• Ensure Data Quality, consistency and availability across the end to end Retail Media journey.
• Provide the best-in-class science engine, the optimization and experimentation capabilities powered by data and metrics.
• Build dashboard and provide access to KPIs on a self-serviceable basis to different stakeholders internally and externally. Provide access to data through different methods like streaming, API and batch.
• Provide insights to CPGs, Agency and brand on every campaign with key metrics like ROAS, CPM, CPC and the effective yield.
• Work collaboratively with the Head of Media Product – Measurement and Insights to ensure close and effective working relationships.
• Manage coach, and develop a high performing measurement and insights team.
• Take accountability for non-functional outcomes including security, performance, availability, and reliability. Our teams operate with a DevOps mindset, running what they build. This includes in and out-of-hours support.
• Manage the budgets and staffing plans to achieve the product vision and roadmaps and balance the unforeseen additional needs of the business against the planned spend.
• You are also encouraged to contribute more widely across Technology as a senior leader.
• Understand and adopt retail data trends, be agile and experimental and bring innovation to work everyday.
• Manage risk effectively, provide visible and consistent leadership on Values and Code of Business Conduct and act where you see issues. Protect our team by ensuring they have the skills and training needed.

What we expect from you

• Bachelor’s degree or equivalent in any relevant subject.
• Deep experience in data and insights product, building large complex data platform and product development experience.
• Experience in Product Analytics, Experimentation and Optimization.
• Deep digital and connected store/ omni-channel experience.
• Extensive experience in global media alliances and partnerships.
• Extensive experience in managing, leading and evolving a large, technical globally distributed data team through the agile development lifecycle.
• Depth of professional software engineering experience and standard methodologies across the full development process.
• Experience with big data and the associated platform and processes.
• Strong background in secure, reliable distributed systems at scale
• Knowledge and experience of cloud technologies, (preferably GCP or Azure) and programming languages (Scala, Spark, Hadoop, kafka, etc), relational DB and no-sql, analytical and reporting tools and frameworks.
• Experience in media data products and technologies, standards, vendor products, competitive products, emerging technology, etc.
• Creation of thought leadership (whitepapers, conference speaking) and passion to stay ahead on consumer, technology and industry trends around customer experience, data and insight.
• Experience in working in a global role and creation of thought leadership.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)