IT Governance Strategy and Policies Manager

Description of Work

Position serves as the IT Governance, Policy and Process Specialist and reports to the IT Strategy Director. The primary purpose of this position will be to collaborate across the division to establish Governance Framework, revamp the existing IT Governance Body process, Standardize and Streamline IT policies and Centralize IT Processes.
The position will actively work across the organization to understand the current governance structures and help establish an overall governance framework. Position will also closely interact with key stakeholders including executive leadership team, business leaders and other stakeholders across the division.

Primary Responsibilities of the position:
Understand the current enterprise level Governance process (ITGB) and work with the leadership teams across ITD, the governance lead and business stakeholders to optimize and mature the process.

• Collaborate with stakeholders and develop and implement prioritization framework for Information technology Division (ITD) initiatives.
• Identify existing governance meetings at different levels within ITD, identify duplication and develop a lean Governance Strategy framework
• Work with stakeholders to develop governance procedures for rapidly implementing just-in-time IT solutions to address ad hoc or urgent business needs.
• Work with Governance leads across the organization to execute and implement the developed frameworks
• Identify gaps in the governance process and establish new processes (Ex: Tools Governance, AI Governance)
• Understand various ITD policies and processes, identify gaps, and work with stakeholders to document policies and processes and develop a centralized policies and processes repository.
• Develop an engagement model for the ITD policies and processes to ensure that internal and external stakeholders have a clear understanding of how ITD policies and processes impact their units and when to engage ITD.
• Develop plans to train and communicate ITD policies and processes to internal and external stakeholders
• Standardize and streamline the ITD Executive Steering Committee (ESC) meeting structure
• Establish Standards, Governance and Framework for project and program delivery.
• Portfolio Standardization and centralization or process and technology

About the NC Division of Information Technology:

DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology, resulting ultimately in delivery of consistent, cost effective, reliable, accessible, and secure services. DHHS IT Division works with business divisions to help ensure the availability and integrity of automated information systems to meet their business goals. DHHS IT Division’s primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management.

About the NC Department of Health and Human Services (DHHS):

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits.

Knowledge, Skills and Abilities / Competencies

Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed “eligible” for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Documented knowledge of business and IT Governance process and have experience implementing governance frameworks and prioritization models.
• Demonstrated experience in developing and implementing new strategies and procedures.
• Proven experience working independently, multitasking, taking initiative, managing competing priorities and workload with minimal supervision with the ability to adapt work to unanticipated changes to meet deadlines in a fast-paced environment.
• Demonstrated attention to detail with specific experience developing, editing, and presenting summaries, reports, and complex information and data and communicating that to different leadership levels, peers, and internal and external stakeholders.
• Documented strong leadership skills showcasing exemplary organizational, facilitation and interpersonal skills.
• Exercised skill to interface effectively and translate business needs to IT needs and explain solutions in non-technical terms.

Management preference will be given to candidates with:

• Project Management certification is a plus
• Proficient in Microsoft Project, Excel, Word, PowerPoint, Visio, Access, MS SharePoint, and MS Teams
• 2+ years experience in project management and/or portfolio management

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.

Bachelor’s degree in economics, business administration, public policy, information science, or closely related field from an appropriately accredited institution and two years of experience in project management, and/or portfolio management;
OR
Associate degree in economics, business administration, public policy, information science, or closely related field from an appropriately accredited institution and three years of experience in project management, and/or portfolio management or closely related field;
OR
an equivalent combination of education and experience.

Supplemental and Contact Information

For more information about DHHS: https://www.ncdhhs.gov/.

• Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check.