Lead AI Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Overview:

Design and implement effective AI solution architecture and strategy to provide insights, accelerate development, and deliver automation for the business travel process. The successful candidate would have a track record using various AI technologies and methods to address business problems and needs, such as the projects provided will be aligned with the company goals around modernization, efficiency, and exploration. This is a leadership position where the ideal candidate will demonstrate autonomy and creativity in complex problem resolution, a hunger for knowledge since AI is a rapidly evolving field, and excellent communication skills to share & apply the knowledge and findings acquired. 

Responsibilities:

• Work with business stakeholders and domain experts to understand the requirements and challenges of the industry and propose AI/ML solutions that meet their needs.
• Research and stay updated on the latest trends and developments in AI/ML and how they can help our use cases.
• Stay current with industry trends, emerging technologies, and best practices in AI/ML engineering.
• Design, develop, and deploy innovative AI/ML solutions using AWS cloud services and tools.
• Apply AI/ML techniques to help with automation, decision-making, generative AI, and process improvement and to help optimize the performance, reliability, and efficiency of electrical systems, their design, and their operation.
• Collaborate with business stakeholders and software developers to integrate AI/ML models and APIs into existing or new applications and platforms.
• Evaluate and test the quality, accuracy, and scalability of AI/ML solutions and ensure they adhere to best practices and standards.
• Help define, monitor, and improve the processes, procedures, and efficiency of AWS (or other cloud-based solutions) machine learning environment(s).
• Participate as a key member in our application portfolio management plan with a specific focus on where we can utilize AI/ML to the benefit of our business colleagues.
• Contribute to project planning, estimation, scheduling, and risk management efforts related to AI/ML solutions.

Experience:

• 5+ years of experience in developing and deploying AI/ML solutions using AWS cloud services (AWS AI, AWS ML, Cognitive Services, Document Intelligence, etc) and/or similar tools is preferred.  
• Bachelor’s degree or higher in computer science, engineering, mathematics, or a related field is required.
• Proficiency in either Python or Java programming languages and frameworks.
• Experience in using LLMs (large language models) for natural language processing or generative AI tasks.
• Experience in creating data models and exposing them as APIs for consumption in other applications.
• Strong verbal and written communication skills.
• Good problem-solving skills and initiative to take ownership of tasks.
• Ability to work effectively within a geographically distributed team.
• Strong work ethic and attention to detail.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Location

United States – Virtual Location

The US national annual base salary range for this position is from $85,000 to $170,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!