JPMorgan Chase & Co.

Machine Learning Center of Excellence – Business Operations Analyst

14 June 2024
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Deadline date:
£37000 - £70000 / year

Job Description


The Machine Learning Center of Excellence (MLCOE) partners across the firm to build and deliver high-impact machine learning solutions for its most challenging business problems. We actively collaborate with data analytics, engineering and product teams across all functions – from sales and trading to digital, operations, finance and risk – and every line of business from wholesale banking through to retail.  Comprised of a multi-disciplinary community of experts focused exclusively on Machine Learning, the MLCOE employs cutting-edge techniques in disciplines such as Deep Learning and Reinforcement Learning in domains such as natural language processing, speech analytics, time series, graph analytics and large language models.  For more information about MLCOE, please visit

As an Analyst within the Business Operations team, you will be a central member of the MLCOE and be working closely with its senior leaders, data scientists, engineers, product managers and more.  You will be partnering closely with multiple supporting functions including Business Support Management, Human Resources, Real Estate and Global Technology.  You will be responsible for supporting and leading day-to-day business operations, with activities such as assisting the MLCOE’s senior leaders with business administration, recruitment, new joiner orientation, expense management, and marketing/event planning, or responding to general enquiries from the team related to internal compliance, controls or policies.  Candidate must be self-motivated, tenacious and able to work expeditiously with a high degree of independence.  They must possess impeccable written and oral communications skills, as well as organizational skills and an attention to detail, while being able to engage with stakeholders at all levels. The ideal candidates will have a minimum of 2 years of relevant experience, ideally in AI/ML, technology or financial services.

Job Responsibilities:

  • Define and maintain the on/offboarding process for MLCOE employees, complimentary to firmwide processes
  • Partner with Business Support Management (BSM), HR and hiring managers to assist onboarding and orientation for individual employees across our global team
  • Partner with BSM to manage real estate including technology equipment, space planning and execution of location strategies
  • Assist the MLCOE Chief of Staff with effective expense management including budgeting, cost tracking, invoice submission and policy adherence 
  • Assist marketing for internal and external events, including managing space, logistics and marketing materials
  • Providing general support to team members related to internal compliance, controls or other firm policies
  • Partner or lead on other bespoke business operations projects as required

Required Qualifications & Skills:

  • Bachelor’s degree with 2+ years of experience in business management, preferably in AI/ML, technology or financial services
  • The ideal candidate is self-motivated, tenacious, and can work independently
  • They should possess excellent communication skills, and superb organizational and project management abilities
  • They must be a great team player and be comfortable working in a fast paced environment, where tasks and can change rapidly
  • They must have expert-level familiarity with MS Outlook and intermediate knowledge of other Office tools, inc Excel, PowerPoint etc

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans