Allianz

Manager – Customer Value Creation (DATA Analytics)

20 May 2024
Remote
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Deadline date:
£30000 - £56000

Job Description

Your Day at Allianz Ayudhya

1) End-to-End Process of Data Analytic for all campaign management to find ROI and Report Design/ Management

  • Manage and provide data integrity and process flow- Handle data updates, mining and analysis
  • Provide sales performance reports and analysis for management- Provide concise and relevant information to assist in the development of business strategy and to resolve strategic issues

2)  Coordinate with IT / BA team to develop specific system that support sales Channel

  • Leads Management System
  • End-to-End Performance Tracking report
  • Process Design to improve billed / collected rate

3)  Database Management

  • Data Mining
  • Leads Preparation
  • Help design Data collection for further analysis

4) Inbound Call Center’s Process Controlling to ensure performance deliverable and meet SLA

  • Day-today process management
  • Ensure leads transferal smoothly
  • Monitoring and drive quality (including leads quality, staff quality), service levels and productivity.
  • Develop data management system and/or solutions to maximize efficiency and effectiveness for working teams

Must Have

  • Bachelor’s Degree in MIS / IT / Business Administration or related fields
  • Minimum of 5 years of experience in MIS and Data Analytic tools such as python
  • Experience with web analytics (e.g. Google Analytics)

Nice to Have

  • Experience with web analytics (e.g. Google Analytics)
  • Experience using tools for reporting or interpreting data such as Excel and/or Tableau, PowerBI
  • Knowledge of marketing automation software (e.g. Marketo, Pardot, Eloqua)
  • Knowledge of CRM software (e.g. Salesforce)
  • Knowledge of HTML, CSS, SQL
  • Knowledge of graphic design software Photoshop, Illustrator, or similar
  • Knowledge of CRM software (e.g. Salesforce)

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