Operations Data Analyst, Engineering and Operations

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

The application window will be open until at least November 15th, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

GFiber’s mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe customers deserve a better internet experience and everything we do is focused on providing just that. On our team, you’ll work in an environment that’s redefining the status quo in the Internet industry. Within the Data Community team, you’ll do everything from data engineering, scripting, visuals, insights, data science, and more.

Role Description

As a GFiber Operations Data Analyst, you’ll bridge the gap between data and business impact. You’ll be a technical expert, comfortable with SQL and data visualization, while also possessing the business acumen to extract insights, craft compelling narratives, and drive data-driven decisions. You’ll apply your business expertise to extract meaningful insights from data, develop presentations, conduct thorough analyses, and track performance metrics. You appreciate generating new reports and enhancing current ones. Your skill set equips you to address unique challenges while managing large data sets with precision and care. You’re inquisitive by nature, which compels you to investigate not only the “what,” but also the “why,” facilitating a deeper understanding of the data and working with a variety of datasets.

In this role, you’ll:

• Drive analytical problem-solving by working with large and complex data sets to address challenging, non-routine analysis issues, employing advanced analytical methods as necessary.  
• Collaborate with diverse, cross-functional teams to identify business needs and conduct comprehensive end-to-end data analyses.  
• Present findings, recommendations, and updates on key metrics to management and stakeholders through clear and impactful presentations.  
• Develop business cases and assess the impact of operational initiatives within the organization.  
• Create automated tools to continuously monitor business needs and inquiries, including scripts, visualizations, and presentations.

At a minimum we’d like you to have:

• Bachelor’s degree in statistics, analytics, computer science, engineering or equivalent practical experience.
• 2 years of experience in data analysis, with a focus on data sets, visualizations, modeling, and key performance indicators (KPIs).
• Domain expertise in data manipulation tools and techniques, including SQL, spreadsheets, and data visualization technologies.
• Demonstrated experience in building, maintaining, and optimizing dashboards, as well as troubleshooting backend data pipelines.

It’s preferred if you have:

• Proficient in utilizing the Google Cloud Platform (GCP) suite of visualization and ETL (extract, transform, load) tools. (e.g. BigQuery, Looker).
• Comprehensive collaborative skills to cultivating effective relationships across cross-functional teams.
• Demonstrates solid problem-solving, data analysis, and critical thinking skills that foster inclusivity and collaboration.
• Exhibits executive presence in order to collaborate effectively with senior leadership.
• Exposure to diverse data sets, with a willingness to learn about the end-to-end processes of business operations.
• Understanding of how systems and tools integrate with data and analytics, with the capacity to collaborate with engineering teams.

The US base salary range for this full-time position is between $87,200 – $128,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google’s Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC’s “Know your rights: workplace discrimination is illegal” (PDF). 

It’s important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.