Scams and Fraud Data Analyst

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
 

The Data Analyst works within the Personalisation tribe, part of the Customer Engagement portfolio. Personalisation aims to improve customer engagement by sending the right message at the right time in the right channel, leading to better customer experiences, and better outcomes for the customer and the bank. The Data Analyst will use data to identify and understand opportunities to improve and personalise our customer experiences, including identifying potential victims of different types of scams and fraud.
 

The Data Analyst is critical to making this happen and will:

• Assist journey experts to identify opportunities by answering questions using data analyses
• Opportunity sizing and high-level impact analyses in order to inform prioritisation
• Customer segmentation and profiling to inform marketing, personalisation and content strategies
• Understand and measure customer journeys and conversion funnels, identifying points of friction and analysing opportunities to optimise experience and site effectiveness

Role Location: Melbourne

Role Type: Opportunity until September

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Strong experience with tools and techniques for analysis, data manipulation and presentation (SQL, Teradata, Python, Excel)
• Experience combining disparate data from multiple sources to create a complete understanding of a problem or opportunity
• Hands-on experience with Adobe Analytics or similar tools
• Strong written, visual and verbal communication of analysis insights and recommendations to a non-technical audience
• Knowledge of banking industry, marketing/personalisation data and techniques, and next-best-action / arbitration / real-time decisioning concepts
• Analytical inquisitive mindset with a continuous improvement focus
   

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability.  We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 61464

Job Posting End Date

 21/03/2024, 11.59pm, (Melbourne Australia)