Senior Business Data Analyst

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. 

Who we’re looking for

Toyota’s Business Analytics department is looking for a passionate and highly motivated Senior Business Data Analyst

The primary responsibility of this role is contributing to a more inspiring, innovative, and exciting Toyota by developing and leveraging analytics to make it more efficient and effective. Also having the ability to understand business data and processes to enhance and improve the data to create innovative and engaging visualizations that are highly usable, scalable, extensible, and maintainable.

Reporting to the Business Analytics Manager, the person in this role will support the Business Analytics objectives to help lead the design, development, and delivery of business analytics for the Brand Engagement Center, with the business goals of improving customer experience and visibility into contact center performance.  Only candidates with both technical skills and business acumen will be considered.

What you’ll be doing

Identify and capitalize on both strategic and tactical improvement opportunities in partnership with key Toyota and Lexus executives and managers.

• Build and leverage key cross-functional relationships with executives critical to the success of our business with our analytics tools.
• Review current recurring business reporting processes (daily, weekly, and month-end reporting, external reporting, etc.). Look for opportunities to streamline these reporting processes, consolidate reports, and move towards more of a self-service model.

Design, develop, and deploy self-service analytics platforms and tools that increase our team members’ ability to access and analyze data on their own.

• Work with a cross-functional team in the design and development of analytics dashboards. Utilize and build new, easy-to-understand tools to allow for simple visualization of complex data to allow end users to quickly identify and interpret patterns in the data.
• Assist in the migration and restructuring of data in a centralized repository and contribute to the ongoing development of the business analytics platform and tools’ backend.

Operationalize, support, and integrate analytics platforms and tools in business units’ business processes.

• Leverage project management skills to bring a standardized approach to both our development lifecycle AND our monthly reporting cycle. Standardize the process to help reduce errors and shorten delivery timelines.
• Lead the delivery of hands-on, high-touch training and consultative support to the on and off-site users as they build their competencies using these analytically-driven tools.
• Oversee the creation of training videos, technical manuals, data dictionaries, user guides, scenario guides, etc.

Work seamlessly with other Business Analytics teammates, sharing learnings and tools, and applying best practices from an analytics perspective to ensure that solutions can scale across TMNA.

• Design solutions to extend across both Toyota and Lexus whenever possible
• Collaborate and incorporate learnings and tools from team members supporting Toyota

What you bring

• Bachelor’s degree or higher in Business, Economics, Mathematics, Software Engineering, Analytics, Marketing, Consumer Insights, or a closely related field.
• Advanced development experience (5 – 7 years) using analytics platforms and tools (SQL, Data Warehousing, Tableau, Power BI, Alteryx)
• Exceptional analytical and problem-solving abilities
• Proven ability to discover and present a business story using tools like Microsoft PowerPoint and Excel, in a way that establishes rapport, persuades others, and promotes understanding and consensus-building
• Excellent communication, interpersonal skills, and business partnering abilities (all levels of the organization)
• Experience leading analytics projects

Added bonus if you have

• Experience in the automotive industry and with industry data sources
• Experience with front-line contact center data and reporting

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Vehicle purchase & lease programs
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, child care, schools, and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. 

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to [email protected].