Whatfix
Senior Data Analyst
Job Description
Location: Bengaluru,Karnataka,India
Who are we?
Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.
“Hustle Mode ON” is the motto we live by.
- Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.
- With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
- Recognized by Forrester and Everest Group as a ‘Leader’ in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
- Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023
- Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights
We are looking for a stellar Analyst to come on board.
The Product Analytics & Insights team bridges the operational and product sides of Whatfix, using a strategic mindset, and analytical thinking to drive “data” driven business decisions. The Sr. Data analyst in this role will work with large amounts of complex data to draw actionable insights not only for the product team but also for adjacent teams that need deep product usage insights.
What will you get to do?
- Analyze complex product problems using data from customer product usage data
- Provide actionable insights to decision-makers to influence strategy and product roadmap
- Build and maintain usage & operational dashboard for both executive leadership and other stakeholders to understand key metrics and trends
- Closely work with Data Lake & Product teams to ingest required data sets and set up data pipelines to efficiently run analytics & modeling projects
- Co-own the business goals & lead data-led problem solving to find actionable insights across multiple product areas to drive customer engagement and product adoption
- Collaborate with R&D to ensure and improve data availability, integrity, accuracy, and reliability
- Own product data from tracking and modeling through visualization and analysis
- Provide mentorship, guidance and training to associates/interns
Our Ideal Candidate
- 3-5 years of experience and a strong analytical background, with a degree (preferred from tier 1/2 college) in computer science, engineering, statistics or related quantitative field
- SQL and Python/R/Julia/Scala proficiency – a must
- Ability to turn large amounts of ambiguous data into a concise, meaningful story
- Ability to understand user behaviour and meaning behind the numbers
- Experience working with BI / Web Analytics tools – Looker/Tableau/Qliksense/Sisense etc
- Experience working in a Product(B2B) set-up – SaaS set up an advantage
- Understanding of concepts in quantitative user behaviour analysis – segmentation, trends, cohort
- Experience with delivering analytics recommendations to senior leadership and executive-level audiences
- Attention to detail combined with creative thinking
- Good to have experience in AI/ML, data science, NLP/Text analytics, Gen AI
- Good to have experience using Product Analytics tools such as Amplitude, Mixpanel etc.,
Perks & Benefits (India) #LI-Onsite
- Best-in-class medical insurance coverage
- Free lunch & dinner buffet
- Doorstep cab drop facility
- Education Sponsorship
- Internal job transfer & global mobility programs
- Scope to represent Whatfix at global events
- We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers
Note:
- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values – Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;
- We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
