Sr Director, Data Analytics

Senior Director, Business Analytics – interaction Analytics 

The Global Product Management (GPM) organization is responsible for business performance of all research products. The Research Business Analytics (RBA) team is part of GPM and performs analysis related to all aspects of Gartner’s Research. This includes client value drivers: Research content, research interaction, and the research role in conferences and events. RBA also supports the Research & Advisory (R&A) organization by enabling and performing analysis running from client retention analytics, associate performance analytics, budget, and financial analysis (in partnership with the finance organization), and client demand sensing.  We power fact-based decision making by providing data, insights, and analytic tools to continuously improve our business – operationally and strategically. 
 
We are looking for a Senior Director (Sr. Dir) who is a proven highly analytical problem solver, has strong technical understanding of data/data systems and an exceptional coach to be part of our growing team. This individual will lead a team with members in the US and India and should be comfortable rolling up their sleeves to “get the job done” as well as leading strategic initiatives.  

This role will primarily focus on ownership of end-to-end deliverables on interactions and related assets e.g. advisory conversations, proposal review conversations, diagnostic followup calls, workshops etc, including business and operational insights.  Initiatives/projects involve data definition, data pull, technical understanding of Gartner data, analyze for insights, build recommendations, visualize data, scale through automate visualizations and reporting. Example objectives are 

• Build end-to-end dashboards that communicate the performance of our interactions including root causes and insights of upcoming trends, areas of bright spots and opportunity 

• Standardize and automate the ways we measure impact of each interaction across the entitled licensed user base considering target role / industry / geo, the priorities navigator, and other factors. 

• Build mechanisms to measure current performance and improvement opportunities for interactions including what metrics matter e.g. Inquiry cycle time, Due data achievement, Topic coverage etc 

• Analytically determining diminishing returns on interactions volume and frequency (by role, topic, …) 

• In collaboration with other teams, improve interactions reporting (e.g., interactions scorecard, operation reviews), dashboards, and automation 

This is an exciting opportunity to be hands-on in our efforts to fuel Gartner’s revenue growth and retention through Gartner’s world-class, must-have content and extraordinary and timely client interactions. 

What you’ll do:  

• Build expertise to be the center of excellence on Gartner interactions data, with deep knowledge of the data across source systems, the data warehouse, and dashboards / reports so analysis is unassailable, and other Gartner teams rely on the data we provide and guidance on how to use it. 

• Coach your team to be world-class analytical experts, who can think critically and take an ambiguous business problem, break it into solvable workstreams, analyze using right quantitative models to discover meaningful patterns, insights, and information that can inform decision-making, visualize the outcomes and build into automated dashboards/reports. 

• Partner with stakeholders (e.g., IT, Research Strategy & Operations, Content Research Excellence, and Global Product Management) to understand business needs and capabilities that can help us analyze performance and return on content investments. Continuously and collaboratively prioritize efforts against areas of highest business impact. Ensure seamless communication and change management across relevant stakeholder orgs 

• Develop and continuously improve a methodology to measure viewership and thereby impact of content for Gartner. 

• Execute on the approach to deliver functionality iteratively. 

• Continuous improvement: Take initiative to identify and roll out improvement initiatives. 

• Strategic initiatives: Partner with stakeholders and intrateam colleagues to define and implement strategic initiatives and key, cross-organizational deliverables. 

What you will need: 

• Experience:10+ years of progressive business experience involving advanced business analytics, complex problem solving, and business strategy. 

• Education: Bachelor’s Degree required with a Master’s Degree preferred. Degree with a concentration in statistics, data science, mathematics, engineering, computer science, or operations research preferred. 

• Exceptional problem solving: Proven track record of solving complex problems, Critical thinking, Analytical reasoning, Innovation, and using data to influence senior level stakeholders. Demonstrated thought leadership with high business impact throughout career. 

• Strong technical understanding of data and skills to analyze as well as visualize it 

• Statistical analysis incl identify patterns and trends in the data, avoid bias and apply the right models/methodologies/calculations 

• Programming languages e.g. python, R, SQL 

• Data visualization tools e.g. Tableau, power BI 

• Attention to detail e.g. data hygiene, quality checks, documentation etc. 

• Rigorous prioritization and working in fast-paced environments: Track record of success in environments with competing and continuously evolving priorities. 

• Leadership: Ability to lead and coach international teams; engaging teams and key stakeholders across business functions and at all levels of the organization. 

• Collaboration and Stakeholder management: Strong collaboration and influencing skills in a highly matrixed environment. Influencing stakeholders and team members based on a command of the facts, analysis, and implications. 

• Communication: Outstanding verbal and written communication – structured, engaging, and compelling. 

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we’re proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we’re recognized worldwide as a great place to work year after year. We’ve been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 136,000 USD – 184,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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Job Requisition ID:87793

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