Technical Product Owner

Company Overview and Culture

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

*** Note: This role is Hybrid role with 3 days onsite (New Brunswick, NJ) and 2 days from home. ***

Job Title: Technical Product Owner

Role:

Own vision and prioritization of new features and/or enhancements to a product/platform (or scope of the product addressed by the squad) and help translate business needs into prioritized user stories; accountable for value delivery and value realization at the squad level

Responsibilities / Key Jobs to be Done:

• Shape the squad vision / roadmap and steer the squad in delivering products/platforms features/ work oriented around business impact.
• Shape and prioritize backlog, utilizing business expertise and understanding of customer needs, translate requirements into user stories & acceptance criteria.
• Balance business value with technical feasibility while prioritizing stories and features, optimizing cost and improving delivery efficiency Act as the “voice of the customer” within the squad to ensure the squad “builds the right thing”.
• Plan resourcing for the squad (i.e. new role, change in role), create ASOE requests, interview, select and onboard members to join the squad.
• Accountable for shaping and hitting squad OKRS.
• Work closely with Product/Platform Manager to establish the products’ business value and support messaging, comms, and customer outreach as necessary Ensure the products/features/ work meets relevant security, privacy & compliance standards.
• Drive continuous improvement across the product lifecycle.
• Drive engagement with third parties to support delivery of squad objectives.
• Drive selection of solution options, work with the Lead Engineer to assess tech elements of the solution prior to user testing.
• Facilitate release planning, sprint planning and demos with stakeholders.
• Interact with other Squads within the Product/Platform as part of synchronization ceremonies to implement cross-squad tasks.
• Drive reporting and analytics to provide visibility on squad performance and monitor sprint metrics and user results.
• Work with Lead Engineer to balance tech debt with feature delivery.
• Own and manage documentation and information.
• Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies and timelines.
• Actively participate in all squad ceremonies; leads and optimizes the flow of value using various tools and reporting cadence.

Key Skills:

Domain Expertise

• Proven knowledge and understanding of standard practices, technology and supporting industry principles.
• Experience gathering requirements and translating into a product vision by leveraging their expertise in product development, engineering, and UX.
• Deep understanding of business/processes and high-level understanding of high-quality digital product delivery.
• Experienced in managing a product backlog/release plan, tracking team level metrics, attend product team ceremonies, removing blockers (burndown chart, release burn up.
• Experienced in developing systems and tools to enable customer interactions and collaboration (eg., digital self, precision marketing, DAM, immersive technology)*.

Product/Digital Expertise

• Understanding of customer journeys and customer experience
• Foundational skills (at minimum) in Data Engineering, Cybersecurity, Intelligent Automation and Emerging Technology.

Leadership Skills & Behaviors

• Creates a culture that relentlessly focuses on helping the people and organizations we touch.
• Commitment to Our Credo, Diversity, Equity & Inclusion (who we are and what we believe) by ensuring we are attracting, developing and retaining talent that reflect the communities our teams serve.
• Equipped with foundational knowledge and methods to identify, engage, and build empathy with their customers, and apply these methods to their daily work.
• Focuses on Business agility. Agile delivery with a fail-fast mindset, and measurable outcomes
• Demonstrated success in leading cross-functional self-organized teams.
• Contributes ideas that challenge thinking.
• Strong problem-solving skills with ability of accurately analyze situations and reach productive decisions based on informed judgment.

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here — > https://www.exlservice.com/us-careers-and-benefits

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL’s total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.