Wholesale KYC Operations – Client Data Manager I

Wholesale KYC Operations works closely with the Lines of Business (LOBs) to implement and operate a sustainable and scalable operational process supporting clients along the Know Your Customer (KYC) lifecycle. 

Job Summary

As a Client Data Manager, your primary responsibility is to ensure all client KYC records are compliant with regulatory standards. Should work on high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. You must deliver great customer service standards to define, analyze, to resolve inquiries and escalations. You should be able to closely manage day to day operations of the team/department. You should be able to proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.

Wholesale KYC Operations works closely with the Lines of Business (LOBs) to implement and operate a sustainable and scalable operational process supporting clients along the Know Your Customer (KYC) lifecycle. This includes functions such as data collection, completion of the KYC profile, client screening, and English language research, comparing and analyzing client profiles across all lines of business and quality assurance. This team will also produce metrics around the work they perform.

Job Responsibilities

• Understand and implement of KYC standards, guidelines, policies and procedures. Be a KYC expert in Corporate and Investment banking domain to conduct end to end KYC
• Understand the firm’s KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD) and Product Due Diligence requirements (PDD)
• Partner with Compliance, Screening, DDR, and AAR team to resolve KYC exceptions and obtain approvals where necessary
• Engage with stakeholders including Middle office, on shore makers to track exceptions and KYC completion. Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
• Implement Process improvements and implement process changes as necessary

 Required Qualifications, Capabilities, and skills

• Bachelor’s Degree or Graduate Degree
• 8 years’ experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC.
• Computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word, and PowerPoint
• Outstanding client management, partnership building, leadership, and direct experience of dealing with stakeholders using Effective communication, organisation, prioritization and interpersonal skills 
• Ability to identify risks, issues and successfully navigate through to completion
• Self-reliance and willingness to “own” complications and creatively find solutions
• Foster and champion High Performance Culture where people are empowered

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.