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• Utilized strong skills in collaboration tools like Slack, Zoom, and TeamViewer, along with project management platforms such as Jira and Trello, to stay in regular touch with team members and stakeholders. • Conducted the acceptance tests [internal acceptance test (IAT) and the user acceptance test (UAT)] to ensure that the delivery aligns with the user’s expectations. • Collaborated with my teammates to improve the 10Alytics customer feedback and engagement portal, resulting in a 50% increase in feedback volume, an 80% customer satisfaction (CSAT) score, and a 90% customer retention rate.

• The standardization of documentation processes resulted in a 40% reduction in errors, thereby enhancing project consistency and compliance. • Additionally, the implementation of Jira dashboards contributed to a 25% increase in task tracking efficiency, which improved visibility into project progress and clarified task ownership

• Performed an operational analysis to identify inefficiencies, leading to a 15% increase in efficiency. • Implemented a data-driven model for inventory forecasting, resulting in a 20% reduction in stockouts and improved turnover.