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About Candidate
Revenue Operations and Business Analyst with 5 years of experience in startups, specializing in data analysis, process automation, and payment optimization in key markets such as Mexico, the Dominican Republic, Costa Rica, and Panama. I work closely with global payment providers to improve transaction approval rates and optimize the user experience throughout the payment journey.
I collaborate with product teams in the design, planning, and launch of new payment features, ensuring high standards of efficiency and usability. I have led the automation of operational processes using Python, SQL, and JavaScript scripts powered by generative AI, increasing team capacity by 40%. I have also managed negotiations with payment providers, achieving significant cost savings in transaction fees.
Additionally, I have experience in project management and UX research, prioritizing tasks with stakeholders, analyzing user behavior through platforms like Amplitude, and coordinating the execution of key initiatives under agile methodologies such as Scrum and Kanban
Education
Scholarship awarded for being one of the top admission scores in 2020-1
Completed up to the sixth semester
Experiences
Analyzed data and created dashboards for SaaS metrics and payment trends across key LATAM markets using APIs and relational models. Conducted UX analysis of the user’s payment journey, optimizing the experience from the pricing landing page to the final checkout step to improve conversion. Automated processes through Python and JavaScript scripts powered by generative AI, boosting the team's operational capacity by 40%. Led the hyper-localization project for payment collection in Mexico and the Dominican Republic, implementing local collection strategies based on data analysis, benchmarking, and supplier negotiations. Negotiated continuously with technology providers, securing annual savings of $18,000 USD and enhancing transactional efficiency by reducing bank rejections Represented the company at international online payments events, engaging with industry leaders from MasterCard, Stripe, and Revolut to stay at the forefront of payment trends and innovations.
Developed and managed digital content to optimize internal and external communication. Applied Scrum methodology to prioritize and execute tasks in collaboration with cross-functional teams. Coordinated with design and marketing teams to ensure content consistency and effectiveness. Conducted QA to ensure the quality and alignment of peer work with strategic objectives.
Skills
SQL
Looker Studio
AWS QuickSight
Google Sheets | Excel
Scrum
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