Serco
Administration and Data Manager
Job Description
Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location – Salisbury
Salary – £33,120
This is an exciting opportunity for a motivated and ambitious Team Leader to play a pivotal role to manage the Red Card Team in providing support to Client & Customers. Ensuring all administration procurement activities and contracts are delivered professionally to time.
Key Accountabilities
- Management of Technical Administrators, including safety and wellbeing requirements of the team
- Providing Support to the PPM Team
- Managing and rolling out any new processes
- Promote a consistent, positive, and caring customer experience
- Champion continuous improvement activities
- Build Good Relationships with Service Providers
- Client & Customer liaison
You should have a proven record in administration of a planned and maintenance environment and be highly motivated with a passion to succeed. You should be able to identify opportunities for advancing the organisation’s mission while maintaining an awareness of the business areas and associated risk.
Essential Skills/ Qualifications
- Intermediate/Advanced Excel & Microsoft packages – Proficient use – including Vlookups, Pivot Tables, Trackers
- The ability to create and display weekly/ monthly performance dashboards
- Customer/Client Interaction
- Leading a team of administrators
- Rolling out new processes
- Experience of working accurately to timescales and providing customer service excellence
- Experience of working accurately to deadlines in a pressurised environment
- English and Mathematics GCSE A-C standard
We offer excellent opportunities to add to your skills and develop your career. We are proud of the difference we make as an organisation and if you share our ambition to continuously improve our service, you will succeed as part of this team.
What we offer
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
- Employee discount and reward schemes
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- Training opportunities and qualifications within a supportive environment to ensure career progression
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.
