AI Center of Excellence, Director
Job Description
Business SummaryDeltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Position ResponsibilitiesThe AI Center of Excellence Director will build, scale, and lead Deltek’s AI Center of Excellence, driving innovation, operational efficiency, and strategic alignment across global teams. This role is responsible for defining and executing a comprehensive GenAI strategy tailored for post-sales functions, championing enterprise-wide AI transformation initiatives, and positioning Deltek as a leader in enterprise AI. The Director will collaborate with cross-functional leaders to identify high-impact GenAI use cases, deliver measurable improvements in process efficiency and customer satisfaction, and foster a culture of experimentation and ethical AI use. Strategic LeadershipBuild, scale, and lead the AI Center of Excellence for Post-Sales Functions, driving innovation, operational efficiency, and strategic alignment across global teams.
Define and execute a comprehensive GenAI internal use strategy tailored for Post Sales functions. Continuously monitor and analyze emerging industry and technology trends, opportunities, and risks in the GenAI landscape.
Provide strategic insights and recommendations to leverage new technologies and mitigate potential risk. Champion GenAI Internal UseSpearheaded enterprise-wide AI transformation initiatives, delivering measurable improvements in process efficiency, workforce enablement, and customer satisfaction. Leverage industry best practices and emerging technology trends to position Deltek as a leader in enterprise AI.
Collaborate with cross-functional leaders & key stake holders to identify & prioritize high-impact GenAI use cases. Solution Development & ImplementationLead the design, development, and deployment of GenAI solutions across post sales functions. Champion AI-powered enhancements such as automated case summaries, intelligent response drafting, and predictive analytics for customer engagement.
Employee Enablement & LiteracyDevelop and roll out training programs to elevate GenAI literacy across the Customer Success organization. Promote responsible use of GenAI through education, peer-to-peer knowledge sharing, and continuous learning initiatives.
Governance & Risk ManagementEstablish governance frameworks for GenAI initiatives, including funding, cost tracking, and business value measurement. Serve as a key liaison to the GenAI Governance Group and Steering Committee to ensure alignment with enterprise-wide AI policies. Culture & InnovationFoster a culture of experimentation, innovation, and ethical AI use.
Encourage rapid exploration of emerging tools and technologies to stay ahead of industry trendsFoster adoption of GenAI tools like Copilot agents, Claude Code, and Coveo AI search to streamline workflows and improve service delivery. QualificationsBachelor’s degree in Computer Science, AI, Data Science, or related field; MBA preferred. 10+ years in technology leadership, with 3+ years in AI/ML or data science.
Proven experience in cloud platforms (Azure, AWS, GCP) and MLOps frameworks. Strong strategic thinking, program management, and executive presence. Deep understanding of GenAI technologies and their enterprise applications.
Familiarity with AI ethics, governance, and regulatory considerations.
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