AI Software Engineer – R&D IT Service Management

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS

Job Description

This role is within the IFS Enterprise Service Management Business Unit. The goal of IFS ESM is to recreate ITSM for the world of distributed working and citizen developers. We’re taking traditional IT service management (ITSM) to the next level, offering employees across the entire enterprise the opportunity to work better and smarter. 

We are in a process of expanding the AI capabilities of the IFS assyst product, initially integrating Microsoft Azure AI services with the traditional technology stack. 

We require AI developers with a passion for problem solving to join our Team to complete Integration projects with AI Natural language and with model training skills to create pilot projects and to pro-actively resolve / suggest new uses for AI solutions in our product architecture. 

Qualifications

•  Bachelor’s degree in Computer Science, Software Engineering or professional qualifications and 2+ years of work experience in developing & supporting production enterprise Applications. 

• 1 years experience in working with recent AI modelling, Natural Language solutions or Chatbot frameworks. 

• Familiarity with Typescript, Powerscript, Python scripting. 

• Experience with Azure AI services, Azure OpenAI, Azure Machine learning  

• Familiarity with other AI toolsets – TensorFlow ,Scala, Apache Spark etc will be an advantage  

• Good Team player. 

• Excellent inter-personal skills, including the ability to work successfully in an Agile environment. 

• Ability to communicate effectively in English in both verbally and written mediums with colleagues in a distributed international team.  

Desirable Skills & Experience: 

• Familiarity with Eclipse or Visual Studio Code  

• Work with tools such as Jenkins, and automated test technologies. 

• Familiarity with JavaScript frameworks such as Angular or jQuery will be an advantage. 

• Experience in Java server applications (Wildfly/JBOSS) 

• Web development and support experience using DoJo, JavaScript, HTML, CSS. 

• Experience in Java technologies (EJB3, Servlets, JSP) and RESTful APIs. 

• Experience in Java persistence frameworks such as Hibernate/JPA 

• RDBMS knowledge and experience, e.g., SQL Server and/or Oracle.  

• Create a positive customer support experience and build strong relationships by developing a deep understanding of the problem, ensuring timely resolution or escalation. 

• Prior experience in software production support will be an added advantage. 

Additional Information

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com. We empower our staff to be agile, collaborative, and trustworthy, giving them a chance to have experiences and successes that truly matter, situations that challenge and develop their skills and help them grow. Everyone has a chance to make an impact and create those moments that make you feel proud when looking back at them. Join our winning team today and become part of the IFS family! #MakeYourMoment