Analytics Manager – Digital and Data

Job Description:

• Work closely with business users to deliver timely and quality customer insights and data solutions
• Use of customer data including structure and unstructured data to identify business opportunities to support business growth
• Work closely with Data Management Team and IT to identity valuable data sources from all touchpoints, and transform it into an analytical-friendly format to support analysis, digital journeys enhancement and process optimization
• Develop reports/dashboards using BI tools, and translate data into actionable insights to support decision making
• Lead analytical framework development and AI/ML projects
• Consistently review and refine customer segmentation and tags to improve targeting effectiveness
• Work closely with Data Management team and IT to develop data management strategy to ensure data quality and integrity in BIWH
• Review and develop reporting and process automation to improve efficiency

Requirements:

• Degree holder in IT/IS/Statistics/Business Administration or related disciplines.
• Min. 8 years experience in data analysis / data management / data engineering using large-scale database
• Proficient in free-hand SQL and Python
• Solid experience in data visualization using Power BI
• Good knowledge of advanced analytics and ML techniques
• Positive and innovative learning attitude, proficient in problem-solving and stakeholder management
• Experience in different cloud technology such as AWS, Azure and GCP is an advantage
• Fluent in English, Cantonese and Mandarin