VIZIO
Artificial Intelligence Specialist
Job Description
About the Team:
VIZIO, Inc. is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
We do not accept unsolicited agency resumes. We will not pay fees to any third-party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes will be considered our property and will be processed accordingly.
The Support Operations Artificial Intelligence team is working with cutting edge AI models to provide a 24 hour best in class customer service over text, chat, & voice. They also work with other internal support areas to maximize efficiency by automating heavily manual tasks.
What You Will Do:
- Review ‘Contacts’ that bots & agents have had with end users & identify areas of improvement.
- Create & edit documents to help build a robust dataset for the AI models to reference when helping customers.
- Modify the AI ‘Prompt’ to optimize Customer satisfaction, Resolution rate, and other KPIs.
- Work closely with the rest of the AI team to explore/experiment with new AI methods and models
- Report on failures and fixes to the support exec team.
About You:
- Must have a completed GED or High School Diploma
- Experience with customer support or tech support
- Familiarity with consumer electronics & specifically VIZIO products
- Highly Organized
- Able to manually review/categorize large amounts of data
- Familiarity with AI models is encouraged- prior experience is a plus, but not required.
About VIZIO:
We are Beautifully Simple.
Headquartered in Irvine, California, VIZIO is a leading HDTV brand in America and the #1 Sound Bar Brand in America. VIZIO’s mission is to deliver high performance, smarter products with the latest innovations at a significant savings that we can pass along to our consumers. Our loyal following and industry-wide praise continues to grow as we redefine what it means to be smart.
VIZIO, Inc. is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
We do not accept unsolicited agency resumes. We will not pay fees to any third-party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes will be considered our property and will be processed accordingly.
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