Assistant Manager, Metadata Production

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 
OVERVIEWGracenote is an entertainment data and technology provider powering the world’s top music services, automakers, cable and satellite operators, and consumer electronics companies. At its core, Gracenote helps people find, discover and connect with the entertainment they love. Daily, Gracenote processes 35 billion rows of data and is quickly becoming a world-leader in return-path “big data.” Over the past 3 years, the company has grown to more than 2000 employees in 17 countries, including over 600 of the world’s top engineers with a passion for music, video, sports, and entertainment technology. Founded in 1998, Gracenote is one of America’s most iconic and respected media companies. We are currently looking for an Assistant Manager to join our Metadata Production team.
ABOUT THE ROLE The Assistant Manager will lead and manage teams responsible for the ingestion of data and proofing of content to ensure product deliveries and deadlines are met. This includes establishing effective communication methods within the team and to other groups. This person will be responsible for building and maintaining high performance, quality focused teams with a positive culture.The role will involve management of team workloads, task assignments, rollout of processes and workflows, people management, and the overall smooth functioning of the operation. This person will be responsible for ensuring quality, coverage, and reliability of metadata ingested into the Gracenote database product. This person will also develop tools and processes to collect, measure and report the performance data, and use that data to improve quality and productivity metrics.

RESPONSIBILITIES

• Provide leadership for day-to-day operations and customer projects in accordance with established goals and budgets.
• Proactively identify and implement efficiencies to improve workflows within the team/department.
• Manage and distribute workloads for the team or teams assigned. Prioritize team and individual tasks, and delegate accordingly to meet deadlines.
• Actively provide coverage solutions for public holidays, after hours, and unexpected peak loads if required.
• Evaluate staff and assign them to the most suitable projects.
• Develop processes and tools to measure, assess and report the team’s performance.
• Own responsibility for training of staff, and provide feedback and guidance during and after shifts.
• Maintain effective communication within the team and with external stakeholders.
• Work on and/or lead internal projects as required and assigned.
• Manage the annual associate goal process and end of year reviews, ensure these are completed in full by the required deadlines.
• Conduct annual and non-scheduled performance appraisals to provide employees with ongoing feedback on performance. 
• Other duties as assigned.

REQUIREMENTS & QUALIFICATIONS

• Any Graduate.
• Excellent written and verbal English skills.
• Strong decision making and problem solving skills.
• Multitasking ability, and high attention to detail.
• At least one year experience as a team lead.
• Confidence, and an ability to work in a self-directed and fast-paced environment.
• Ready to work in a 24/7 operation, including evening, night and weekend shifts.
• Excellent keyboarding skills expected.
• Knowledge of international TV shows, and the media sector in general, is desirable.
• The role is hybrid, so you must live near Nielsen’s office. Hybrid Workers are those employees who are working partially from home which is in the same city as the Nielsen office they are employed with and partially from a Nielsen office / site.

ABOUT THE TEAM Gracenote, a Nielsen company, provides music, video, and sports content along with technologies to the world’s hottest entertainment products and brands, which is also a global standard for music and video recognition which is supported by the largest source of entertainment data. Gracenote features descriptions of more than 200 million tracks, TV listings for 85+ countries, and statistics from 4,500 sports leagues and competitions.
ABOUT NIELSEN By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth. Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas, and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!