Associate, Data Operations Center – ServiceNow

About this role

Team Overview:

Aladdin Data – Data Operations is entrusted with maintaining all data integral to the investment decision process, for BlackRock the Investment Manager and its BlackRock Solutions (BRS) business in our proprietary Aladdin® end-to-end investment platform. DOC closely partners with other teams such as Portfolio Management, Global Capital Markets, Relationship Management, Portfolio Compliance, Risk Analytics, Regulatory Reporting, and others, to ensure their business data needs are met accurately, timely, and efficiently.

Aladdin Data philosophy is anchored on BlackRock’s cornerstone principles: Innovation, Fiduciary focus, Passion for Performance, and the unified purpose of One BlackRock. Through that lens, we strive to build value for our clients by understanding their needs, the markets, and using technology to create best in class solutions. As distributed team, Aladdin Data has presence across 8 countries servicing more than $17 trillion in AUM on Aladdin for BlackRock and BRS clients. Candidates for this role will be part of our Data Operation Center which operates 24/7 and works closely with other teams under Aladdin Data & provides support by investigating & resolving production issues and continuous follow-up on incidents to ensure healthy state of data platform and solutions.

Responsibilities:

• Deliver Premium Client Experience – understand the Investment management process and how Aladdin clients use Green Package data for their daily processes. Candidate should use the knowledge to engage with BlackRock’s clients to handle expectations for data quality and align the team’s support with the clients’ investment process

• Project Management – engage with multi-functional teams to think creatively and deliver innovative solutions to Aladdin clients. Ability to contribute towards strategic projects for the business, data & technology projects targeting inefficiencies & automation

• Teamwork -Collaborate with groups within the function, Engineering teams to perform project specific quality checks and multi-tasking. Redesigning quality check process to identify impact worthy events and provide critical user input for modification of scripts to generate quality analytics

• Incident Management – ITIL background with sound incident management and problem management skill. Experience on ServiceNow tool.

• Technical/Communication Expertise -Use technical skills to troubleshoot high profile incident in limited time and work with technology team to resolve the incident. Broadcast communication to the stakeholder and keep them up to date until the incident is resolved

• Innovate- Initiate and drive platform and process innovations to support new business needs, minimize risk, enhance quality, and navigate the changing markets.

• Support developers in projects to integrate existing systems / applications to ServiceNow

• Creating Dashboards / Reports as per the requirements on ServiceNow.

• Performing Compliance of incidents & problem tickets across functions.

• Outstanding performance in building and maintaining strong relationships with interface teams.

• Introducing and training team members / across functions on ServiceNow for efficient ITIL framework utilization.

• Designing workflow for incident / problem / change management.

Qualifications:

• BTech + MBA/PGDBA from reputed institute with good knowledge of analytical concepts. BTech + CFA (level 2) will be a preferred candidature.

• 3-5 years ITIL certification – Incident Management with ServiceNow expertise

• Good to have certified system administrator / application developer in Service Now.

• Experience of implementation / customization on ServiceNow

• Experience in agile methodology & scrum master calls.

• Strong technical background with knowledge of SQL, UNIX. Python/Tableau/PowerBI

• Excellent problem-solving, critical-thinking skills and an ability to identify problems, design and articulate solutions to implement change.

• Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spread, Beta and VaR would be an advantage.

• Be a ‘Student of the Markets and Technology’ by following the global markets to understand how macro-economic factors can affect the analytics and harness the technology to seek critical problems.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.