AVP, Consulative Analytics

Job Description

IntroductionAt Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger.

You’re part of a team that shows up, stands together, and leads with purpose. How you’ll make an impactGallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes.

GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way. The AVP of Risk Management Client Analytics will lead a high-performing team of analysts dedicated to supporting Gallagher Bassett’s largest and most sophisticated clients. As a key leader within the Consultative Analytics team, this role is responsible for driving actionable insights, delivering tailored analytics solutions, and fostering innovation to meet the complex needs of risk management clients—who collectively represent a significant portion of the organization’s revenue.

This position requires a strategic thinker with a strong analytical background, exceptional communication skills, and the ability to collaborate effectively with internal and external stakeholders. The AVP will play a pivotal role in identifying opportunities for program improvement, developing data-driven recommendations, and presenting insights to senior executives and clients. Approximately 30% travel is expected.

Key Responsibilities:Strategic Leadership & Team Oversight:Lead and mentor a team of analysts, fostering a culture of excellence, innovation, and collaboration. Oversee the delivery of customized analytics solutions for risk management clients, ensuring alignment with client goals and organizational priorities.

Provide guidance on complex analyses, ensuring a hypothesis-driven approach that delivers actionable insights. Client-Focused Analytics & Insights:Identify program improvement opportunities through rigorous trend analysis, benchmarking, and scorecard reviews. Develop and deliver analytical insights, including root cause analysis and actionable recommendations, in collaboration with internal subject matter experts (SMEs).

Guide the creation of KPI dashboards and executive-level reporting tailored to client-specific priorities. Executive Communication & Client Engagement:Package insights into polished, executive-ready presentations for internal and external stakeholders. Actively participate in client presentations, serving as a trusted advisor and analytics expert.

Generate industry insights and thought leadership to support client service teams and enhance client relationships. Innovation & Continuous Improvement:Evaluate the effectiveness of Gallagher Bassett’s solutions through rigorous outcome analysis, adjusting for variables to ensure accurate assessments. Conduct primary and secondary research to address complex business questions and identify data requirements.

Oversee the development of tools and technology to enhance analytics capabilities and streamline processes. Thought Leadership & Industry Expertise:Draft white papers and thought leadership pieces on emerging trends impacting the insurance and workers’ compensation industries. Stay abreast of industry developments to inform analytics strategies and client recommendations.

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