BI Analyst (iGaming)

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

This is an exciting role within the Play Digital Remote Game Server (RGS) Operations team. You will be the go-to person for all operations analysis on our RGS (Remote Game Server) product, from creating automated reports for our new customers to becoming a reconciliation expert between our different data warehouses. To do so, vast amounts of data and information must be analyzed and reviewed with the cooperation of the sales management and engineering departments. 

What You’ll Do

•    Monitor daily / hourly data flows across all our data centers, escalate ETL or Airflow delays to the engineering teams, and carry out spot checks of customers’ performance metrics against different systems.
•    Analyze data discrepancies at a granular level between the Analytics tool, internal RGS Reporting Services, or the customer’s system, and escalate/liaise with various internal teams until the discrepancies are resolved. 
•    Define and set up core standard reports for new customers, as well as the process by which they will receive the requested data (direct access or email); ensuring timely delivery of these reports.
•    Responsible for the content structure of our Analytics tools or RGS Reporting Services (naming standards, folder structure, implementation of best-practice security features). 
•    Identify and document in the Operational Knowledge Base on Confluence the various processes implemented regarding data incidents and customer reports. 
•    Document data flows and create processes to identify where incidents occur, the up and downstream effects, and ensure timely action can be taken.
•    Define and generate regular operational performance reporting and insights.

About You

•    At least 3 years of experience, ideally in operations or the BI department.
•    At least 3 years working with analytical tools and systems, OBIEE, Tableau, Snowflake.
•    An excellent working knowledge of SQL or similar language is a must. 
•    Solid working experience with Atlassian products, especially Jira. 
•    High proficiency in Excel.
•    Strong attention to detail and strong analysis and problem-solving skills.

What We’d Prefer

•    Desirable but not essential: casino operations experience.

Benefits and Culture

•    Vibrant and stimulating work environment within Class-A office space.
•    Opportunity to learn and further improve your skills.
•    Opportunity to develop a career within a stable environment.
•    Full-time/permanent employment and competitive salary.
•    Private health insurance for you and your family.
•    Flexible working hours, including work from home and the office.

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.