Business Analytics Consultant, Senior Manager

Job Description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary The Senior Manager Analytic Consultant is an experienced customer-facing analyst who supports the Account Team’s ability to craft a compelling story and become trusted advisors by way of turning a customer’s data into meaningful and actionable information. This role is responsible for medical claims and economics reporting and analytics for a book of Middle Market and Public and Labor customers. The successful candidate is one adept at using data from various sources to understand a customer’s health plan performance, how programs and strategies have influenced that performance, and ultimately partner with the Account Teams in providing solutions and strategies to customers in a consultative manner. The Senior Manager Analytic Consultant will: Provide day-to-day oversight of customer-facing, analytics work and correspondence.

Set priorities for that work, ensuring that appropriate resources are aligned to the needs of our field partners and their customers. Effectively collaborate with field leaders, making certain to understand their business retention and growth objectives and how the work of the AC can best support those objectives.

Provide proactive trend advising and cost mitigation strategies. As needed, work directly with customer in a strategic advisory role. Work closely with Plan Sponsor reporting routine reporting partners to advise on the most recent trends and necessary updates.

Work closely with Clinical Program Consultants to provide fluid, combined financial and clinical, reporting, and trusted advising. Required Qualifications Business/Industry Knowledge: Minimum of 5-8 years of industry experience interpreting/analyzing all aspects of a customer’s experience (financial results, medical management results, population health, effectiveness of incentive/wellness strategies, etc. ).

Experience must include using data across the spectrum of a customer’s products/results to tell the ‘story’, connect the dots between various strategies and results and ultimately identify, value, and communicate areas of opportunity. Strong understanding of Medical Economics concepts like: Value Based Care arrangements, monitoring/mitigating medical cost, basic provider/network concepts, partnering with PSL on operational claim research.

Relationship management: Demonstrated relationship management skills at the senior level; capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously in client facing role. Strategic Thinking: Must have demonstrated ability to think strategically in an independent manner and ‘out of the box’ versus accepting the status quo. Technical Skills: Strong technical skills in all Microsoft Office Applications is required with advanced proficiency in Access and Excel preferred.

Experience with reporting/analytic applications is preferred with knowledge of SQL / SAS programming a plus. Project Management: Must possess the ability to manage multiple projects at one time and be able to work cross functionally within the organization to achieve goals. Strong communication skills.

Able to articulate (verbally and written) complex business results, issues, and strategies in a clear, concise, and confident manner to all levels and positions of an organization (internal and external). Must have strong knowledge of claim coding (CPT/DRG, etc. ), provider networks, benefit designs, healthcare products/funding, medical management programs and financial acumen.

Education Bachelor’s degree/specialized training/relevant professional qualification Pay Range The typical pay range for this role is: $67,900. 00 – $199,1400 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

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