Business Experience Planning and Administration Specialist

Job Description

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Business Experience Planning and Administration Specialist within PNC’s Retail Distribution Operations – Centers of Excellence organization, you will be based you will be based in Pittsburgh, PA. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Additional locations within the PNC Footprint may be considered.

As a Business Experience Planning and Administration Specialist, you will be hands-on and business-facing, focused on building and managing communication workflows and simple applications using Microsoft Power Platform. You will primarily work with Power Automate and Power Apps integrated with SharePoint, ensuring smooth technical operations and compliance.

In addition, a smaller portion of the role will involve creating visually engaging program materials, communications, and presentations to support business initiatives. Key Responsibilities Include:• Design and maintain Power Automate workflows for updates, reminders, and approvals. • Build Power Apps connected to SharePoint for forms, trackers, and approvals.

• Troubleshoot flows and apps; monitor run histories; manage connectors and permissions. • Perform quarterly certification and hygiene tasks for M365 items you own, including SharePoint and Power Platform assets, reviewing classification and permissions. • Create visually engaging PowerPoint decks and materials.

• Apply design principles like balance, emphasis, color theory, and proportion. • Develop clear, on-brand visuals for presentations and communications.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job DescriptionProvides support and assistance for implementation and/or administrative efforts for line of business initiatives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.

Identifies more complex problems and provides advice and resolution in support of line of business initiatives. Partners with other departments or other functional areas in support of line of business initiatives. Independently provides data collection, research and reporting for assigned line of business initiatives.

Recommends and delivers best practices and learning plans that meet business objectives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsBusiness Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic PlanningCompetenciesAccuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Planning: Tactical, Strategic, Problem Solving, Strategic ThinkingWork ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience.

EWJD3