Business Technical Specialist

Job Description

Assist in technical and/or specialized work in the areas of administration, maintenance, troubleshooting, monitoring, reporting, and support of operations applications and systems. Administration and monitoring of applications, systems, hardware, and accounts within business applications Produce internal and external facing reports, including reporting of performance metrics Provide hands-on support to triage, troubleshoot, and escalate issues as appropriate with internal business partners and IT department Document, track, and monitor problems to ensure a timely resolution Facilitate user acceptance testing with end-users before deployment Participate in the development of online knowledge management tools through effective interaction with business partners and a broad understanding of policies and procedures within the division For small project efforts, analyze data, identify informational or process requirements/needs, write user stories, identify problems, provide technical advice or consultation, and develop logical solutions to problems Analyze, diagnose, and draw conclusions on simple technical problems Create new and/or revised technical procedures and processes, and/or follow established procedures, service, and support standards Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in Business Administration or related field; in lieu of degree, 4 years functional experience Experience using current products and systems preferred. This knowledge is gained through actual experience in using the system, including both manual and automated components Excellent verbal and written communication skills, including the ability to translate technical concepts into understandable terms, and the ability to tailor communication to the audience Experience with Microsoft Excel Strong analytical and organizational skills Ability to provide after-hours production support on an as-needed basis Ability to research processes, analyze problems, troubleshoot, and define system or procedural solutions Excellent interpersonal skills to foster cooperation amongst business partners and coordinate internal as well as external resource/workload Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties #LI-VISIONCARE Compensation range for the role is listed below.

Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $58,6500 – $80,25

00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert – Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.   VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility.

When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring?

Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP!

#VisionWithHeart

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