Business Technology Solutions Consultant – Patient Services

Job Description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS. What You’ll Do: Lead end-to-end discovery and blueprinting for complex patient support programs (enrollment, case management, benefit verification, nurse triage, AI-enabled tools).

Own the functional design and ensure alignment of Salesforce capabilities with business objectives. Collaborate with solution architects to define data models, integrations, and system boundaries.

Drive design decisions on core Health Cloud componentsLead end-to-end discovery and blueprinting for complex patient support programs (enrollment, case management, benefit verification, nurse triage, AI-enabled tools). Own the functional design and ensure alignment of Salesforce capabilities with business objectives. Collaborate with solution architects to define data models, integrations, and system boundaries.

Serve as the primary liaison between business, IT, and delivery teams. Facilitate executive-level workshops to define KPIs, governance frameworks, and future-state operating models. Advise on best practices in patient support, reimbursement models, digital adherence, and specialty therapy services.

Manage the end-to-end requirements lifecycle — epics, features, user stories, acceptance criteria, and refinement. Ensure traceability across design, build, and testing phases.

Prioritize and manage the product backlog for sustainable delivery. Define and document integration requirements with HUBs, specialty pharmacies and broader patient ecosystems. Map data flows across onboarding, benefit verification, prescription status, nurse interactions, and safety events.

Lead KPI design and reporting frameworks for therapy initiation, adherence, contact-center performance, and patient outcomes. Lead UAT planning, business validation, and defect triage. Ensure compliance with HIPAA, GDPR, and pharma code of conduct.

Support training, change management, and rollout planning. Demonstrate understanding of patient pathways, financial assistance, prior authorization complexity, and real-world patient engagement challenges. • Guide solution design for multi-market, multi-brand scalability across therapeutic areas.

What You’ll Bring: Candidates must either be in their junior year of a Bachelor’s degree or in their first year of a Master’s degree specializing in Business Analytics, Computer Science, MIS, MBA, or a related field with academic excellence 7+ years of Business Analyst or Techno-Functional experience, with at least 3 years in Salesforce Health Cloud or Life Sciences Cloud implementations. Strong background in pharma patient services, specialty therapies, HUB operations, case management, or oncology support. Proven experience leading discovery and blueprinting workshops and translating business needs into Salesforce solutions.

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