Chief of Product and Relationship Management and Executive Vice President

Job Description

Company Federal Reserve Bank of Chicago The FRFS enterprise has an exciting opportunity to be a part of the FRFS leadership team as the Chief of Product and Relationship Management. In this role, the selected individual will report directly to the Chief Payments Executive and will be an integral part of the FRFS team establishing and executing the strategic goals for operating the U. S.

payment systems that serve 9,000+ financial instructions, the U. S. Treasury, and touches nearly every U. S.

household, tens of millions of businesses, and facilitates liquidity movement for both national and international financial markets. The Chief of Product and Relationship Management’s broad responsibilities include product and pricing, customer experience, data strategy, customer and industry engagement, marketing, market research and payments system improvement.

We seek an executive leader to set vision and strategy, live our values, model our culture and drive accountability. To achieve our vision of being a high-performing organization with a culture that attracts and retains top talent, we expect our leaders to be curious and agile, champion a work environment that is inclusive and open to new ideas, biased to action, and mindful of customer experience in all that we do. Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®, FedACH®, Check Services, and the FedNow® Service.

FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission. The role of Chief of Product and Relationship Management Create a vision and strategy for FRFS customer experience and industry engagement, creating alignment across product lines to bring a consistent “voice” to FRFS external outreach.

Develop a near- and long-term product roadmap representing all technology, operations and product development. Lead FRFS’ Payments System Improvement to advance payment speed, security, efficiency, and cross border leader-catalyst strategies through industry collaboration. Lead the Federal Reserve’s relationship management team ensuring a cohesive, high quality and integrated customer experience and trusted relationships with customers, leading to meeting their payments needs and generating revenue.

Drive all strategic planning for FRFS marketing and industry engagement, leveraging innovative and thoughtful marketing communications, brand management, market research, executive engagement and industry outreach to build customer revenue generating pipeline and inform product and pricing development. Lead the product management and pricing functions for the full, integrated portfolio of products to include data management across FRFS. Partner with the FedNow team to ensure product and pricing plans will integrate seamlessly and logically.

Lead the external FRFS communication strategy to provide timely, transparent, and clear communications to customers and industry partners. Oversee development and delivery of communications, ensuring that effective messages are timely, delivered to the right audience, in the right channel, and in a consistent and engaging format. Manage the FRFS organizational brand identity and usage guidelines to ensure contemporary, standard and consistent use.

Partner closely with the FRFS internal communications function to ensure alignment with external communications and provide expert, timely employee communications counsel and support toward the achievement of FRFS objectives. Work collaboratively with the FRFS senior leadership team to set investment priorities in alignment with future strategy, including tough decisions on efforts to de-prioritize. Partner with FRFS leaders to define metrics, monitor performance, and make data-driven decisions through dashboards and ad hoc analysis to create improvement in outcomes.

EWJD3