Client Data Analyst, Account Maintenance Team

Job Description: 

Interested in a new career opportunity? Join our Account Maintenance Group as a Client Data Analyst in Chase Wealth Management (CWM). In joining our Asset & Wealth Management (AWM) Operations business, you will be part of a diverse and inclusive team that plays a critical role in supporting our clients, delivering for our business and empowering our employees to do their best work.

As a member of the Client Maintenance team, you will be responsible for the operational support, governance, and remediation of new and existing client data, as well as for the processing, documentation, verification, and maintenance of client accounts.

In this role, you will become a subject matter expert to provide support and guidance to the front office, client service, and additional cross-functional partners the team supports.

Job Responsibilities:  

• You will support full service wealth clients/advisors and self-directed customers with client data and documentation for Chase Wealth Management.
• Principal duties (Series 24) include reviewing and approving the brokerage account maintenance service requests in accordance with FINRA rules and industry regulations.
• Leveraging a risk management mind-set to review and validate client data and relevant legal and/or governing documentation.
• You will support the digital brokerage services with straight through processing and accepting or rejecting client service requests.
• Foster a culture of continuous improvement; analyze processes and identify opportunities for automation and/or tactical solutions to solve for gaps to enhance the end-to-end operating model.
• Critical thinker, ability to exercise independent judgment in resolution of moderate to complex issues and escalate issues for resolution.
• You will participate in internal research projects and special client assignments as the opportunities arise for licensed individuals.

Required Qualifications, Capabilities and Skills:

• FINRA Series 7 and 24 licenses required. Series 7 required at time of interview, will sponsor Series 24.
• 5+ years of experience in financial services, preferably in investment related roles, with a focus on customer service and support.
• General knowledge of brokerage industry regulatory requirements. Ensure compliance with all department and regulatory (AML, SEC, DOL, FINRA, KYC, CIP, OFAC etc.) requirements.
• Ability to think creatively, transform ideas and recommend/implement process improvements. Plus exceptional customer service mentality.
• Exceptional communication skills and the ability to collaborate effectively across all levels of the organization.
• Proven interpersonal skills, and a results oriented team player.
• Strong sense of accountability and ownership to drive best practices around the quality, risk and controls process.

Preferred Qualifications, Capabilities and Skills: 

• Accelerated skills in Microsoft Office and Microsoft Teams, particularly advanced Excel proficiency.
• Strong knowledge of Data Analytic and Visualization tools. Signavio, Altreyx, Xceptor, Python is a plus.
• Ability to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business needs and requirements. Analytical approach to problem solving. 
• Accuracy and high attention to detail, excellent follow-through 

Please note this role is not eligible for employer immigration sponsorship.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans