Creative data analyst for Collections

Will you help us improve our services for customers in financial difficulties through the smart use of data? Do you want to contribute to reducing the debt problem in the Netherlands? Are you passionate about making impact, based on data-driven insights? Do you enjoy solving problems and do you also want to have an impact on society by doing so? Then we are looking for you!

You, as an amazing Data Analyst, will help us realize our ambition of being mobile first, frictionless, relevant and strive to prevent debt a data-driven way.

This and more can be achieved whilst working in multi-disciplinary teams consisting of customer journey experts, other data analysts, data scientists and our operational colleagues.

What do we stand for within Collections?

Collections NL wants to make a difference by being the partner of customers in financial difficulties. We offer our customers ‘personal, easy, smart’ and customer-centric solutions with the help of advanced analytics. By doing so we want to prevent customers from getting into financial hardship (prevention) and to help those with ING product-related debts in a sustainable fashion.

Even when it comes to debt recovery, more and more customers want to be able to handle everything independently and digitally, while looking for personal and relevant advice when it comes to complex financial issues or problems. Therefore we are improving our customer journeys on a daily basis in order to better serve our customers and more effectively. By doing so we contribute to a sustainable financially fit Netherlands.

What does Collections do?

• Not to sound cliché, but, no day is the same at the innovative Collections department as can be illustrated by some of the topics we are currently working on:

• Understanding the reasons of financial difficulties

• Assisting in developing a chatbot/call bot

• Analysing call reasons to better route and help customers

• Segmentation and analysis of the probability to default models

• Predictive models to be able to detect debt and possibly nudge preventively

• Digitization initiatives to improve the customer experience within self-service routes

• Data-driven approach in measuring the effectiveness all used tools for debt recovery

• Collaborations with the AFM, Credit risk management, Nederlandse Schuldhulproute and also other ING countries acting on our social responsibility as an institution, striving for sustainable debt prevention and recovery

The team

We are 5 data analysts who have a crucial and decisive role within the tribe, where we are responsible for maximizing the impact of Collections based on data-driven decisions and proactive analyses and advice. Think about analyses such as the efficiency of debt collection within NL compared to other countries, what we can learn from others?

What tools or measures can we use to get and keep customers out of arrears?

Feel free to reach out for more info on the team!

Roles and responsibilities

• You know that success is a team effort

• You have an ambitious pro-active and positive mentality

• You generate, analyse and present relevant customer insights and enable per

• Standard reports are entrusted to our data warehouse team who made our data mart. They also build the reports in Cognos, so you can primarily focus on analysis!

Your competencies

• A master’s degree in the field of analytics, mathematics, econometrics or other analytical studies

• Creative mind with demonstrable experience in gaining insights from data

• Bridgebuilder: spread your love for data and translate the insights into actions for your stakeholders

• Couple years of demonstrable experience with data analysis via e.g. SQL , SAS, Excel, Cognos, R, Python

• You like to participate in fun activities with the team and department

• You like to continuously develop yourself

• You take initiative but you value cooperation just as much

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

Interested?

Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING . Join us. Apply today.