CRM Business Analyst (m/w/d)

We are seeking an experienced CRM Business  Analyst (m/w/d) to join our team and drive insights that shape strategic business decisions. This role collaborates across departments – including Business Development, Sales, Marketing, Product Development, and Finance – to leverage data for strategic growth. As the CRM Business Analyst (m/w/d), you will maintain, enhance, and analyze our Salesforce CRM to deliver actionable insights, support business forecasting, and create reporting tools that inform our company strategies.

Key Responsibilities:

• Collaborative Data Analysis: Partner with cross-functional teams, including Sales, Marketing, and Business Development, to gather and analyze data relevant to market trends, customer behavior, and strategic goals.

• Salesforce CRM Management: Maintain, enhance, and optimize our Salesforce CRM system to ensure data accuracy, efficient data workflows, and user accessibility.

• Insight Generation: Develop, analyze, and interpret data from the CRM to support business strategies, including customer segmentation, sales trends, and market opportunities.

• Reporting & Dashboarding: Design, generate, and distribute standard and ad-hoc reports and dashboards that provide business insights for strategic decision-making.

• KPI Definition: Define relevant KPIs and develop reporting tools to measure and visualize CRM performance.

• Forecasting & Modeling Support: Support the team in creating business models, forecasts, and scenario analyses to assess potential strategic initiatives.

• Strategic Presentations: Prepare and present executive summaries and data-driven recommendations to senior management and business stakeholders.

• Bachelor’s degree in a relevant field (e.g., Business, Data Science, Marketing, or a related discipline)

• Minimum of 3 years experience in a similar CRM or data analysis role.

• Strong analytical and problem-solving abilities, with experience in organizing, interpreting, and analyzing large datasets.

• Hands-on experience with Salesforce CRM including data analysis, report generation, and system maintenance.

• Proficiency in Tableau for creating visualizations and dashboards to support data-driven decision-making.

• Data-driven mindset and proven interest in using data to support business development and strategy, with an enthusiasm for market analysis.

• Tech-savvy and able to learn new technologies quickly and adapt to evolving business needs.

• Ability to manage multiple tasks, prioritize effectively, and deliver high-quality work on time.

• Proficiency in programming languages (e.g., SQL, Python).

• Excellent communication and interpersonal skills. 

• Proficiency in English (German language skills are considered an advantage).

• Competitive compensation

• Key role in a highly advanced and fast-growing startup company 

• Impactful product promoting better understanding and treatment of cancer

• International team, from over 20 different nationalities

• Enjoyable work atmosphere with an open-door and open communications mentality

• Indefinite employment contract

• 30 vacation days 

• Flexible working hours

• Remote or Hybrid working model possible (Our offices and labs are located in Ulm, Germany.)

• Annual health budget (Allianz bKV)

• EGYM Wellpass

• Relocation support

Join us in making a difference! Submit your application to be considered for this exciting opportunity. 

Any questions? Please contact: 
Emilija Stojanovska 
Talent Acquisition Manager 
mail: [email protected]