Customer Insight Analyst

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for

• Partner with stakeholders to formulate and document business requirements for new analysis.
• Act as a central reference and information source for stakeholders, providing information and guidance in interpreting data for decision making.
• Deploy analytical solutions into operational practices, applying systematic test plans and quality assurance processes to ensure quality and integrity.
• Investigate and analyse business processes and work practices. And their impact on customer and business outcomes by identifying inefficiencies and recommending optimal business practices and system functionality.
• Use data and modelling techniques to identify root cause of issues and uncover opportunities for future state system design.

About you 

• Advanced experience in SQL programming and building automatic data extraction and reporting processes using database tools, e.g. Hue/SQL server and/or SAS, Netezza.
• Prior experience building automatic reports using Excel, Tableau, SSRS OR Power BI.
• Experience with Python scripting/visualisation/automation.
• Ability to translate complex data and insights into simple narratives.
• Demonstrated ability to build effective relationships with business stakeholders.
• Excellent verbal and written communication skills.

What's on offer 

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz 

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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