Customer Success Manager

Job Description

Customer Success Manager – Enterprise AccountsMinitab is looking for a Customer Success Manager to serve as a strategic, post-sale partner for our enterprise customers. In this high-impact role, you’ll drive adoption, expand usage, strengthen retention, and ensure customers realize measurable business value through their Minitab solutions portfolio. If you thrive in a customer-facing SaaS environment, enjoy building strategic relationships, and want to influence outcomes at the enterprise level—this role is for you.

What You’ll DoAct as a trusted advisor for a portfolio of enterprise customerLead customers through the Customer Engagement Lifecycle (CEL)Conduct outcome-focused Business Reviews and build strategic success plansDemonstrate ROI and value realization to drive renewal and expansionIdentify and mitigate account risks; build proactive retention strategiesPartner closely with Sales on up-sell and cross-sell opportunitiesSupport customer advocacy efforts—testimonials, case studies, referencesCollaborate with Product, Support, Engineering, and Services to represent the voice of the customerContribute to internal best practices and customer success process improvementsWhat You BringBachelor’s degree or equivalent work experience3+ years in Customer Success, Account Management, or similar role in enterprise SaaSExperience managing high-touch, strategic customers—including executive-level stakeholdersStrong presentation, communication, and relationship-building skillsAbility to work independently, think strategically, and influence outcomesWillingness to travel to State College, other U. S. Minitab locations, and customer sitesWho You Are✔ Customer-obsessed✔ Strategic thinker with strong business acumen✔ Excellent collaborator across Sales, Product, Support, and Services✔ Comfortable managing complexity and ambiguity✔ Action-oriented, proactive, and energized by problem-solvingWhy Join Minitab?Support world-class enterprise organizationsDirect impact on customer value and retentionCollaborative culture with strong cross-functional supportOpportunity to influence roadmap and customer success strategy Preferred location for this position is State College, PA or Chicago, IL.

Remote employment will be considered in the following states:PA, FL, OH, TX, NC, MI, IL, NY, NJ, CT This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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