Vodafone
CVM Analyst
Job Description
What you’ll do
You will plan and design activities within customer base, analysing data and combining with customers insights to produce personalized customer benefits. You will drive production of incremental revenue & improve customer satisfaction through innovative actions. More specifically you will:
• Design proactive in-base activities, management of all relative actions, including offer definition and campaign building, aiming to improve customer revenue and reduce churn as well as improve customer satisfaction
• Perform deep-dive analysis using analytical and statistical tools (primarily Python and SPSS Modeller) on large, complex, multi-dimensional datasets
• Calculate various CVM related KPIs and interpret results and derive actions / facilitate decision making.
• Identify trends and actionable commercial insights by analysis of multiple and large data sources, and drive customer insights into meaningful actions
• Collaborate with digital marketing team, commercial tribes and development teams to improve digital channel performance and growth. Work closely with big data team to accelerate model adoption and automation
Who you are
• You have 2-3+ years of experience in CVM/Marketing /Finance/BI
• You have obtained a degree in Statistics, Applied Mathematics, Engineering, Computer Science, Economics or other relevant field, or equivalent work experience
• You have knowledge of Python, SQL and data mining /statistics software. Experience in Statistical Packages is a plus
• You have advanced analytical skills and commercial thinking
• You have excellent interpersonal, organizational and networking skills
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
